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  1. WORKTERRA
  2. WT-12131

Virgin - Reports not pulling up

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      Virgin Atlantic

      Description

      Hi Team,
      Admin Users are not able to pull reports from Production where as Partners can. I have a test admin for virgin in production: Please see screen shot below.

      This test admin is not able to run following reports, Some are working and some are not working.

      Employee Census - working
      Dependent Census - working
      Eligibility - working
      Billing Details - Working
      Virgin SU - working
      Virgin Atlantic- Enrolled and Terminated Report - not working
      Virgin Holidays Enrolled and Terminated Report - not working
      Virgin Atlantic - Waives - not working
      Virgin Holidays - Waives - - not working

      Partner can run report without any issues. Please set correct rights to the other real admin users:

      All three users should be able to run any report listed under standard reports without any issues.
      cc Christina Karnes Robyn Adkison

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              Assignee:
              Monika.Demla Monika Demla (Inactive)
              Reporter:
              Monika.Demla Monika Demla (Inactive)
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                Updated:
                Resolved:

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