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Type:
Bug
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Status:
Rejected
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Priority:
Critical
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Resolution:
Duplicate
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Affects Version/s:
None
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Fix Version/s:
None
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Item State:
Development
- In Analysis
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Reported by Customer:
BCC
BCC is getting a server error when trying to view history - Enrollment Details for many of their groups. Below are some specific examples. I looked them up and I was able to reproduce the error.
Please advise asap
TIBCO Elise Hii
Community Development Commission Elizabeth Ahumada
Quincy Jami Hoskins
Kira Hamilton
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Exception found on Enrollment Details history. Below is error log
ErrorID : 0
ErrorSource : ControllerAppTier.Save->WORKTERRAControllerAppTier.Save->AddChangeTermReport.Save
ErrorMessage: Object reference not set to an instance of an object.
StackTrace: at WORKTERRA.Shared.WORKTERRAControllerAppTier.Save(WORKTERRAControllerWebTierEntity objWORKTERRAControllerWebTierEntity)
at WORKTERRA.ControllerAppTier.Save(Int32 intProjectsId, String strInput)
TargetSite: System.String Save(WORKTERRA.Shared.WORKTERRAControllerWebTierEntit