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  1. WORKTERRA
  2. WT-12417

Server error in VIEW HISTORY - All Clients

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Stage Company Name:
      JE Dunn but the issue is in PROD
    • Item State:
      Production Complete

      Description

      Hi Dev -

      When reviewing "Enrollment History" or "Future Enrollment History" we are getting this across all clients.

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            Activity

            Hide
            jjsassy99 Jennifer Johnson (Inactive) added a comment -
            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Jennifer Reed
            Hide
            Jennifer.Reed Jennifer Reed (Inactive) added a comment -

            Jennifer Johnson Thanks for letting me know, we'll have dev look into this. Approximately how many clients have reported it?

            Show
            Jennifer.Reed Jennifer Reed (Inactive) added a comment - Jennifer Johnson Thanks for letting me know, we'll have dev look into this. Approximately how many clients have reported it?
            Hide
            Prashant.samal Prashant Samal (Inactive) added a comment -

            We are looking into this.. and will update asap

            Thanks
            ---------------------------------------
            Samir Jaideep Vinchurkar Satya

            Show
            Prashant.samal Prashant Samal (Inactive) added a comment - We are looking into this.. and will update asap Thanks --------------------------------------- Samir Jaideep Vinchurkar Satya
            Hide
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

            Concern: Enrollment History / ACT report is not working

            Cause: Today Verizon has done some maintenance on DB server. After this maintenance, some of DB server 1 drives get moved. Hence, we have moved some shared file locations to 4th DB server. Enrollment history/ ACT report access this file share to store report data temporarily. Access rights to this file share was reset, hence system was not able to access this share.

            Correction: We have reset the access rights of new file share to proper user. Now system can access this share and store temp files required by the reports.

            Show
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Concern: Enrollment History / ACT report is not working Cause: Today Verizon has done some maintenance on DB server. After this maintenance, some of DB server 1 drives get moved. Hence, we have moved some shared file locations to 4th DB server. Enrollment history/ ACT report access this file share to store report data temporarily. Access rights to this file share was reset, hence system was not able to access this share. Correction: We have reset the access rights of new file share to proper user. Now system can access this share and store temp files required by the reports.
            Hide
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

            We have checked enrollment history on below companies,
            1. TIBCO
            2. Qunicy
            3. EL Comino
            4. Community
            5. Prime Healthcare
            6. ASML
            7. Fazolis

            Its working properly now.

            Show
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - We have checked enrollment history on below companies, 1. TIBCO 2. Qunicy 3. EL Comino 4. Community 5. Prime Healthcare 6. ASML 7. Fazolis Its working properly now.

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
              Developer:
              Jaideep Vinchurkar (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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                  Original Estimate - 0.5h Original Estimate - 0.5h
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                  2.5h