WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12417

Server error in VIEW HISTORY - All Clients

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Company:
      All Clients/Multiple Clients
    • Stage Company Name:
      JE Dunn but the issue is in PROD
    • Item State:
      Production Complete

      Description

      Hi Dev -

      When reviewing "Enrollment History" or "Future Enrollment History" we are getting this across all clients.

        Attachments

          Issue Links

          is caused by

          Support Activity - Support Activity WT-12414 Fazoli's - Server Error

          • Medium - Has the potential to affect progress.
          • Resolved
          is duplicated by

          Support Activity - Support Activity WT-12415 EL Camino Hospital: Server Error

          • Critical - This problem will block progress.
          • Resolved

          Support Activity - Support Activity WT-12418 Prime Healthcare locations not providing Add/Change/Term Reports

          • High - Serious problem that could block progress.
          • Resolved

          Bug - A problem which impairs or prevents the functions of the product. WT-12422 Nasco - View History Server Error

          • Medium - Has the potential to affect progress.
          • Production Complete
          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-12411 BCC Groups - Enrollment Details History - Error

          • Critical - This problem will block progress.
          • Rejected

          Support Activity - Support Activity WT-12420 CEI - error in history

          • High - Serious problem that could block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Jennifer Reed

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Jennifer Reed
            Hide
            Permalink
            Jennifer.Reed Jennifer Reed (Inactive) added a comment -

            Jennifer Johnson Thanks for letting me know, we'll have dev look into this. Approximately how many clients have reported it?

            Show
            Jennifer.Reed Jennifer Reed (Inactive) added a comment - Jennifer Johnson Thanks for letting me know, we'll have dev look into this. Approximately how many clients have reported it?
            Hide
            Permalink
            Prashant.samal Prashant Samal (Inactive) added a comment -

            We are looking into this.. and will update asap

            Thanks
            ---------------------------------------
            Samir Jaideep Vinchurkar Satya

            Show
            Prashant.samal Prashant Samal (Inactive) added a comment - We are looking into this.. and will update asap Thanks --------------------------------------- Samir Jaideep Vinchurkar Satya
            Hide
            Permalink
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

            Concern: Enrollment History / ACT report is not working

            Cause: Today Verizon has done some maintenance on DB server. After this maintenance, some of DB server 1 drives get moved. Hence, we have moved some shared file locations to 4th DB server. Enrollment history/ ACT report access this file share to store report data temporarily. Access rights to this file share was reset, hence system was not able to access this share.

            Correction: We have reset the access rights of new file share to proper user. Now system can access this share and store temp files required by the reports.

            Show
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Concern: Enrollment History / ACT report is not working Cause: Today Verizon has done some maintenance on DB server. After this maintenance, some of DB server 1 drives get moved. Hence, we have moved some shared file locations to 4th DB server. Enrollment history/ ACT report access this file share to store report data temporarily. Access rights to this file share was reset, hence system was not able to access this share. Correction: We have reset the access rights of new file share to proper user. Now system can access this share and store temp files required by the reports.
            Hide
            Permalink
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

            We have checked enrollment history on below companies,
            1. TIBCO
            2. Qunicy
            3. EL Comino
            4. Community
            5. Prime Healthcare
            6. ASML
            7. Fazolis

            Its working properly now.

            Show
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - We have checked enrollment history on below companies, 1. TIBCO 2. Qunicy 3. EL Comino 4. Community 5. Prime Healthcare 6. ASML 7. Fazolis Its working properly now.

              People

              Assignee:
              jjsassy99 Jennifer Johnson (Inactive)
              Reporter:
              jjsassy99 Jennifer Johnson (Inactive)
              Developer:
              Jaideep Vinchurkar (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0.5h Original Estimate - 0.5h
                  0.5h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 2.5h
                  2.5h