WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13152

CSE - Child AD&D Contingency Issue

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Company:
      CSE

      Description

      Employee: Conard Cline

      Admin went in an posted the admin event to enroll the child in child life/ad&d. When she enrolled the child Cason in the life plan the AD&D did not auto enroll the AD&D with the exact coverage and if you go to the AD&D plan to elect the coverage amount shows 0.00

      I had this issue happen about a week ago and I was able to correct it by waiving life, which termed the AD&D. When I re-enrolled the coverage the system enrolled the AD&D correctly both children correctly. I did not fix this record so you could see it.

      I think the bug is that system cannot enroll the additional child if there is already an enrollment

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          Jennifer.Reed Jennifer Reed (Inactive) added a comment -

          Satya Gaurav Sodani Hey guys, this ticket was submitted Friday, and it doesn't appear anyone has looked at it yet. I understand that we may not have a root cause yet, but I can't tell if anyone has even begun analysis.

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          Jennifer.Reed Jennifer Reed (Inactive) added a comment - Satya Gaurav Sodani Hey guys, this ticket was submitted Friday, and it doesn't appear anyone has looked at it yet. I understand that we may not have a root cause yet, but I can't tell if anyone has even begun analysis.
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          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          Please find below our analysis details :

          Concern When admin enrolled the child Cason in the "Child Voluntary Life" plan, the "Child Voluntary AD&D" plan did not got auto enrolled with the exact coverage. Also if we go to the "Child Voluntary AD&D" plan to elect, the coverage amount shows $0.00
          Cause On "Plan Design" page and "Cost and Coverage" tab, under "Determine Dependent Max Coverage Amount By Employee Election?" section coverage sharing is set for "Child % on Employee" instead "Child % on Child". Please find attached screenshot for the same.

          As only child can enroll in "Child Voluntary Life" plan, employee will not have any coverage. So "Child % on Employee" will not return any coverage for "Child Voluntary AD&D" plan
          Correction Please set "Child % on Child", system will return same coverage as "Child Voluntary Life" plan. We have tested the same in HSPL copy and it is working fine. Please check and confirm.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Gaurav Sodani, Rohan J Khandave, Jyoti Mayne, Vinanti Yadav, Rohit Shete, Prasad Patil

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , Please find below our analysis details : Concern When admin enrolled the child Cason in the "Child Voluntary Life" plan, the "Child Voluntary AD&D" plan did not got auto enrolled with the exact coverage. Also if we go to the "Child Voluntary AD&D" plan to elect, the coverage amount shows $0.00 Cause On "Plan Design" page and "Cost and Coverage" tab, under "Determine Dependent Max Coverage Amount By Employee Election?" section coverage sharing is set for "Child % on Employee" instead "Child % on Child". Please find attached screenshot for the same. As only child can enroll in "Child Voluntary Life" plan, employee will not have any coverage. So "Child % on Employee" will not return any coverage for "Child Voluntary AD&D" plan Correction Please set "Child % on Child", system will return same coverage as "Child Voluntary Life" plan. We have tested the same in HSPL copy and it is working fine. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Rohan J Khandave , Jyoti Mayne , Vinanti Yadav , Rohit Shete , Prasad Patil
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          dkulling Debbie Kulling added a comment -

          Thank you that fixed my issue

          Show
          dkulling Debbie Kulling added a comment - Thank you that fixed my issue

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Developer:
            Umesh Kadam (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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