WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13152

CSE - Child AD&D Contingency Issue

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Company:
      CSE

      Description

      Employee: Conard Cline

      Admin went in an posted the admin event to enroll the child in child life/ad&d. When she enrolled the child Cason in the life plan the AD&D did not auto enroll the AD&D with the exact coverage and if you go to the AD&D plan to elect the coverage amount shows 0.00

      I had this issue happen about a week ago and I was able to correct it by waiving life, which termed the AD&D. When I re-enrolled the coverage the system enrolled the AD&D correctly both children correctly. I did not fix this record so you could see it.

      I think the bug is that system cannot enroll the additional child if there is already an enrollment

        Attachments

          Activity

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          dkulling Debbie Kulling created issue -
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Umesh Kadam [ umesh.kadam ]
          gaurav.sodani Gaurav Sodani (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
          Permalink
          prasad.patil Prasad Patil (Inactive) logged work - 24/Jan/18 10:34 AM
          • Time Spent:
            1h
             

            Analysis

          Hide
          Permalink
          Jennifer.Reed Jennifer Reed (Inactive) added a comment -

          Satya Gaurav Sodani Hey guys, this ticket was submitted Friday, and it doesn't appear anyone has looked at it yet. I understand that we may not have a root cause yet, but I can't tell if anyone has even begun analysis.

          Show
          Jennifer.Reed Jennifer Reed (Inactive) added a comment - Satya Gaurav Sodani Hey guys, this ticket was submitted Friday, and it doesn't appear anyone has looked at it yet. I understand that we may not have a root cause yet, but I can't tell if anyone has even begun analysis.
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Umesh Kadam [ umesh.kadam ] Vinanti Yadav [ vinanti.yadav ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 1h [ 3600 ]
          Worklog Id 102014 [ 102014 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Link This issue relates to WT-13142 [ WT-13142 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Attachment WT-13152_Cost_and_Coverage_Customization.png [ 72383 ]
          Hide
          Permalink
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          Please find below our analysis details :

          Concern When admin enrolled the child Cason in the "Child Voluntary Life" plan, the "Child Voluntary AD&D" plan did not got auto enrolled with the exact coverage. Also if we go to the "Child Voluntary AD&D" plan to elect, the coverage amount shows $0.00
          Cause On "Plan Design" page and "Cost and Coverage" tab, under "Determine Dependent Max Coverage Amount By Employee Election?" section coverage sharing is set for "Child % on Employee" instead "Child % on Child". Please find attached screenshot for the same.

          As only child can enroll in "Child Voluntary Life" plan, employee will not have any coverage. So "Child % on Employee" will not return any coverage for "Child Voluntary AD&D" plan
          Correction Please set "Child % on Child", system will return same coverage as "Child Voluntary Life" plan. We have tested the same in HSPL copy and it is working fine. Please check and confirm.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Gaurav Sodani, Rohan J Khandave, Jyoti Mayne, Vinanti Yadav, Rohit Shete, Prasad Patil

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , Please find below our analysis details : Concern When admin enrolled the child Cason in the "Child Voluntary Life" plan, the "Child Voluntary AD&D" plan did not got auto enrolled with the exact coverage. Also if we go to the "Child Voluntary AD&D" plan to elect, the coverage amount shows $0.00 Cause On "Plan Design" page and "Cost and Coverage" tab, under "Determine Dependent Max Coverage Amount By Employee Election?" section coverage sharing is set for "Child % on Employee" instead "Child % on Child". Please find attached screenshot for the same. As only child can enroll in "Child Voluntary Life" plan, employee will not have any coverage. So "Child % on Employee" will not return any coverage for "Child Voluntary AD&D" plan Correction Please set "Child % on Child", system will return same coverage as "Child Voluntary Life" plan. We have tested the same in HSPL copy and it is working fine. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Rohan J Khandave , Jyoti Mayne , Vinanti Yadav , Rohit Shete , Prasad Patil
          Permalink
          vinanti.yadav Vinanti Yadav (Inactive) logged work - 25/Jan/18 04:36 PM - edited
          • Time Spent:
            7.5h
             

            Discussion.
            Reproducing issue on Production.
            Analysis.
            Attaching Company DB to local.
            resolving script issue on local environment.

          Permalink
          umesh.kadam Umesh Kadam (Inactive) logged work - 25/Jan/18 05:30 PM
          • Time Spent:
            1.5h
             

            Analysis
            Discussion with Jyoti and Vinanti
            Share analysis details in JIRA

          Permalink
          jyoti.mayne Jyoti Mayne logged work - 25/Jan/18 05:59 PM - edited
          • Time Spent:
            1.25h
             

            scenario creation and discussion

          Hide
          Permalink
          dkulling Debbie Kulling added a comment -

          Thank you that fixed my issue

          Show
          dkulling Debbie Kulling added a comment - Thank you that fixed my issue
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Time Spent 1h [ 3600 ] 2.5h [ 9000 ]
          Worklog Id 102110 [ 102110 ]
          vinanti.yadav Vinanti Yadav (Inactive) made changes -
          Time Spent 2.5h [ 9000 ] 10.5h [ 37800 ]
          Worklog Id 102112 [ 102112 ]
          vinanti.yadav Vinanti Yadav (Inactive) made changes -
          Remaining Estimate 0h [ 0 ] 0.5h [ 1800 ]
          Time Spent 10.5h [ 37800 ] 10h [ 36000 ]
          Worklog Id 102112 [ 102112 ]
          jyoti.mayne Jyoti Mayne made changes -
          Assignee Vinanti Yadav [ vinanti.yadav ] Umesh Kadam [ umesh.kadam ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Developer Umesh Kadam [ umesh.kadam ]
          Root Cause Configuration Error [ 18427 ]
          Original Estimate 0.5h [ 1800 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Assignee Umesh Kadam [ umesh.kadam ] Debbie Kulling [ dkulling ]
          Resolution System Behaviour [ 10100 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          jyoti.mayne Jyoti Mayne made changes -
          Remaining Estimate 0.5h [ 1800 ] 0h [ 0 ]
          Time Spent 10h [ 36000 ] 10.5h [ 37800 ]
          Worklog Id 102195 [ 102195 ]
          jyoti.mayne Jyoti Mayne made changes -
          Time Spent 10.5h [ 37800 ] 10.75h [ 38700 ]
          Worklog Id 102195 [ 102195 ]
          jyoti.mayne Jyoti Mayne made changes -
          Time Spent 10.75h [ 38700 ] 11.25h [ 40500 ]
          Worklog Id 102195 [ 102195 ]
          Transition Time In Source Status Execution Times
          Umesh Kadam (Inactive) made transition -
          Open In Development
          		4d 7h 30m 1
          Umesh Kadam (Inactive) made transition -
          In Development Rejected
          		4d 23h 49m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Developer:
            Umesh Kadam (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 0.5h Original Estimate - 0.5h
                0.5h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 11.25h
                11.25h