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  1. WORKTERRA
  2. WT-13152

CSE - Child AD&D Contingency Issue

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      White Label
    • Company:
      CSE

      Description

      Employee: Conard Cline

      Admin went in an posted the admin event to enroll the child in child life/ad&d. When she enrolled the child Cason in the life plan the AD&D did not auto enroll the AD&D with the exact coverage and if you go to the AD&D plan to elect the coverage amount shows 0.00

      I had this issue happen about a week ago and I was able to correct it by waiving life, which termed the AD&D. When I re-enrolled the coverage the system enrolled the AD&D correctly both children correctly. I did not fix this record so you could see it.

      I think the bug is that system cannot enroll the additional child if there is already an enrollment

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Umesh Kadam (Inactive) made transition -
          Open In Development
          4d 7h 30m 1
          Umesh Kadam (Inactive) made transition -
          In Development Rejected
          4d 23h 49m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Developer:
            Umesh Kadam (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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                Original Estimate - 0.5h Original Estimate - 0.5h
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                Remaining:
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                Logged:
                Time Spent - 11.25h
                11.25h