-
Type:
Support Activity
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
Support Task Type:
Configuration
-
-
-
-
Module:
BenAdmin
- Export
-
Issue Importance:
Must Have
-
Hello development team,
Company Template Name: ILG_UMR Med_Dent_Vis 834 5010
Employee: Salvador Hamby
Member level detail: REF*ZZ
Missing COBRA Reason: COBRA01 for Employment termination
Export filename: 834_P_EBSBenefits_InteriorLogicGrp_201801310602_48811038519.txt
This employee along with several others are not getting the COBRA reason sent on the file under REF*ZZ. Can you please check this? Some COBRA reasons are exporting for certain employees and some others are not getting them. Example, Tamara Charles is getting the COBRA employment term reason COBRA01 properly.
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"f02139ed-4746-4e31-9128-76d7190ba83d","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1359.5,"redirectCount":0,"resourceLoadedEnd":1636.5999999642372,"resourceLoadedStart":455.0999999642372,"resourceTiming":[{"duration":181.5,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":455.0999999642372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":455.0999999642372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":636.5999999642372,"responseStart":0,"secureConnectionStart":0},{"duration":181.69999998807907,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":455.39999997615814,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":455.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":637.0999999642372,"responseStart":0,"secureConnectionStart":0},{"duration":181.60000002384186,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":455.5999999642372,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":455.5999999642372,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":637.1999999880791,"responseStart":0,"secureConnectionStart":0},{"duration":181.80000001192093,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":455.69999998807907,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":455.69999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":637.5,"responseStart":0,"secureConnectionStart":0},{"duration":181.70000004768372,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":455.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":455.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":637.5,"responseStart":0,"secureConnectionStart":0},{"duration":196.19999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":455.89999997615814,"connectEnd":455.89999997615814,"connectStart":455.89999997615814,"domainLookupEnd":455.89999997615814,"domainLookupStart":455.89999997615814,"fetchStart":455.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":455.89999997615814,"responseEnd":652.0999999642372,"responseStart":652.0999999642372,"secureConnectionStart":455.89999997615814},{"duration":250.10000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":456.0999999642372,"connectEnd":456.0999999642372,"connectStart":456.0999999642372,"domainLookupEnd":456.0999999642372,"domainLookupStart":456.0999999642372,"fetchStart":456.0999999642372,"redirectEnd":0,"redirectStart":0,"requestStart":456.0999999642372,"responseEnd":706.1999999880791,"responseStart":706.1999999880791,"secureConnectionStart":456.0999999642372},{"duration":253.69999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":456.19999998807907,"connectEnd":456.19999998807907,"connectStart":456.19999998807907,"domainLookupEnd":456.19999998807907,"domainLookupStart":456.19999998807907,"fetchStart":456.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":456.19999998807907,"responseEnd":709.8999999761581,"responseStart":709.8999999761581,"secureConnectionStart":456.19999998807907},{"duration":254.9000000357628,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":456.2999999523163,"connectEnd":456.2999999523163,"connectStart":456.2999999523163,"domainLookupEnd":456.2999999523163,"domainLookupStart":456.2999999523163,"fetchStart":456.2999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":456.2999999523163,"responseEnd":711.1999999880791,"responseStart":711.1999999880791,"secureConnectionStart":456.2999999523163},{"duration":255.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":456.5,"connectEnd":456.5,"connectStart":456.5,"domainLookupEnd":456.5,"domainLookupStart":456.5,"fetchStart":456.5,"redirectEnd":0,"redirectStart":0,"requestStart":456.5,"responseEnd":712.2999999523163,"responseStart":712.2999999523163,"secureConnectionStart":456.5},{"duration":257.69999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":456.5999999642372,"connectEnd":456.5999999642372,"connectStart":456.5999999642372,"domainLookupEnd":456.5999999642372,"domainLookupStart":456.5999999642372,"fetchStart":456.5999999642372,"redirectEnd":0,"redirectStart":0,"requestStart":456.5999999642372,"responseEnd":714.2999999523163,"responseStart":714.2999999523163,"secureConnectionStart":456.5999999642372},{"duration":256.60000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":456.5999999642372,"connectEnd":456.5999999642372,"connectStart":456.5999999642372,"domainLookupEnd":456.5999999642372,"domainLookupStart":456.5999999642372,"fetchStart":456.5999999642372,"redirectEnd":0,"redirectStart":0,"requestStart":456.5999999642372,"responseEnd":713.1999999880791,"responseStart":713.1999999880791,"secureConnectionStart":456.5999999642372},{"duration":262,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":456.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":456.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":718.7999999523163,"responseStart":0,"secureConnectionStart":0},{"duration":258.80000001192093,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/e80c7a6aee0fa86c2b1a716575a614aa/shortcuts.js?context=issuenavigation&context=issueaction","startTime":456.89999997615814,"connectEnd":456.89999997615814,"connectStart":456.89999997615814,"domainLookupEnd":456.89999997615814,"domainLookupStart":456.89999997615814,"fetchStart":456.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":456.89999997615814,"responseEnd":715.6999999880791,"responseStart":715.6999999880791,"secureConnectionStart":456.89999997615814},{"duration":261.89999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":457,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":457,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":718.8999999761581,"responseStart":0,"secureConnectionStart":0},{"duration":258,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":459.19999998807907,"connectEnd":459.19999998807907,"connectStart":459.19999998807907,"domainLookupEnd":459.19999998807907,"domainLookupStart":459.19999998807907,"fetchStart":459.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":459.19999998807907,"responseEnd":717.1999999880791,"responseStart":717.1999999880791,"secureConnectionStart":459.19999998807907}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":353,"responseStart":448,"responseEnd":449,"domLoading":453,"domInteractive":1691,"domContentLoadedEventStart":1691,"domContentLoadedEventEnd":1764,"domComplete":2228,"loadEventStart":2228,"loadEventEnd":2231,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"2a3ff0cebe044a","effectiveType":"4g","downlink":9.8,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":13,"dbConnsTimeInMs":15,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Van Nguyen,
We had issue
WT-12928in the last couple of months for cobra templates where event builder entries were missed for terminated employees from cobra feeds. For fix this problem we are doing correction on daily basis only for such companies who have cobra data template. But unfortunately this company doesn't have cobra data template, and therefore missed correction for termed employee and as result cobra reason missed from file.Going forward, we have scheduled daily correction for all the companies till issue get fixed. This issue will not come in the future.
Please let us know if you have any queries.
Rajendra Pawar Vinayak Kulkarni