WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13255

JE Dunn Inbound file of Terminations processed all in the file except for one on 12/20/17 - there should be a 'bad file' for 12/20/17

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      JE Dunn
    • Module:
      BenAdmin - Import
    • Severity:
      Simple

      Description

      Company JE Dunn
      Import template: Employee_Ongoing_Terms
      Remote Directory: jedunn/inbound
      Inbound file name: WT_TERMS.csv
      Run Date: 12/20/2017

      The termination for Clyde Rowe was not processed on 12/20/2017, there is no 'bad file' visible for 12/20/2017.
      There is an invalid phone number for Clyde Rowe, a 'bad file' was expected.
      The remaining terminations in the 12/20/2017 file did process successfully in Workterra at the date/time the file processed in workterra on 12/20/2017.

      When the issue was discovered, the record for Clyde Rowe was processed in a new inbound file on 1/25/2018 , and a 'bad file' was created on 1/25/2018 as expected. The 'bad file' for 1/25/2018 processed successfully.

      Please check to see what happened on 12/20/2017 for when the inbound termination was processed. An explanation is needed for the client.

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          Rochelle.Thomas Rochelle Thomas added a comment -

          The JE Dunn Inbound file of Terminations processed all in the file except for one record on 12/20/17 - there should be a 'bad file' for 12/20/17; What happened during the inbound processing of the Terminations file WT_TERMS on 12/20/2017?

          CC:Andrea Dennis, Kevin Walker, Cindy Wibbing

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          Rochelle.Thomas Rochelle Thomas added a comment - The JE Dunn Inbound file of Terminations processed all in the file except for one record on 12/20/17 - there should be a 'bad file' for 12/20/17; What happened during the inbound processing of the Terminations file WT_TERMS on 12/20/2017? CC: Andrea Dennis , Kevin Walker , Cindy Wibbing
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          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

          Hi Rochelle Thomas,

          We have checked inbound file of 12/20/17. The termination for Clyde Rowe was not processed on 12/20/2017 and bad file was created for this with reason i'e 'Home Phone: Invalid Length '. Pleas find below snap of bad file which was created on 12/20/2017.

          Please refer Bad_WT_TERMS12_20_2017 12_33_35 PM.csv to download bad file.

          CC-Suraj Sokasane

          Thanks,
          Ganesh

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi Rochelle Thomas , We have checked inbound file of 12/20/17. The termination for Clyde Rowe was not processed on 12/20/2017 and bad file was created for this with reason i'e 'Home Phone: Invalid Length '. Pleas find below snap of bad file which was created on 12/20/2017. Please refer Bad_WT_TERMS12_20_2017 12_33_35 PM.csv to download bad file. CC- Suraj Sokasane Thanks, Ganesh

            People

            Assignee:
            Rochelle.Thomas Rochelle Thomas
            Reporter:
            Rochelle.Thomas Rochelle Thomas
            Account Executive:
            Andrea Dennis (Inactive)
            EDI Analyst 1:
            Damion M Velasquez
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

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              Updated:
              Resolved:

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