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  1. WORKTERRA
  2. WT-13255

JE Dunn Inbound file of Terminations processed all in the file except for one on 12/20/17 - there should be a 'bad file' for 12/20/17

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    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      JE Dunn
    • Module:
      BenAdmin - Import
    • Severity:
      Simple

      Description

      Company JE Dunn
      Import template: Employee_Ongoing_Terms
      Remote Directory: jedunn/inbound
      Inbound file name: WT_TERMS.csv
      Run Date: 12/20/2017

      The termination for Clyde Rowe was not processed on 12/20/2017, there is no 'bad file' visible for 12/20/2017.
      There is an invalid phone number for Clyde Rowe, a 'bad file' was expected.
      The remaining terminations in the 12/20/2017 file did process successfully in Workterra at the date/time the file processed in workterra on 12/20/2017.

      When the issue was discovered, the record for Clyde Rowe was processed in a new inbound file on 1/25/2018 , and a 'bad file' was created on 1/25/2018 as expected. The 'bad file' for 1/25/2018 processed successfully.

      Please check to see what happened on 12/20/2017 for when the inbound termination was processed. An explanation is needed for the client.

        Attachments

        1. View_BadFile.png
          22 kB
          Ganesh Sadawarte

          Activity

            People

            Assignee:
            Rochelle.Thomas Rochelle Thomas
            Reporter:
            Rochelle.Thomas Rochelle Thomas
            Account Executive:
            Andrea Dennis (Inactive)
            EDI Analyst 1:
            Damion M Velasquez
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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