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Type:
Support Activity
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Status: Closed
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Priority:
High
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Resolution: System Behaviour
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:EDI
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Company:JE Dunn
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Module:BenAdmin - Import
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Severity:Simple
Company JE Dunn
Import template: Employee_Ongoing_Terms
Remote Directory: jedunn/inbound
Inbound file name: WT_TERMS.csv
Run Date: 12/20/2017
The termination for Clyde Rowe was not processed on 12/20/2017, there is no 'bad file' visible for 12/20/2017.
There is an invalid phone number for Clyde Rowe, a 'bad file' was expected.
The remaining terminations in the 12/20/2017 file did process successfully in Workterra at the date/time the file processed in workterra on 12/20/2017.
When the issue was discovered, the record for Clyde Rowe was processed in a new inbound file on 1/25/2018 , and a 'bad file' was created on 1/25/2018 as expected. The 'bad file' for 1/25/2018 processed successfully.
Please check to see what happened on 12/20/2017 for when the inbound termination was processed. An explanation is needed for the client.
| Field | Original Value | New Value |
|---|---|---|
| Summary | JE Dunn Inbound file of Terminations processed all in the file except for One on 12/20/17 - why did the One record fail to process | JE Dunn Inbound file of Terminations processed all in the file except for one on 12/20/17 - there should be a 'bad file' for 12/20/17 |
| Assignee | Satya [ ID10004 ] | Ganesh Sadawarte [ ganesh.sadawarte ] |
| Status | New [ 10508 ] | In Analysis [ 10008 ] |
| Attachment | View_BadFile.png [ 72757 ] |
Hi Rochelle Thomas,
We have checked inbound file of 12/20/17. The termination for Clyde Rowe was not processed on 12/20/2017 and bad file was created for this with reason i'e 'Home Phone: Invalid Length '. Pleas find below snap of bad file which was created on 12/20/2017.
Please refer Bad_WT_TERMS12_20_2017 12_33_35 PM.csv to download bad file.
Thanks,
Ganesh
| Issue Type | Analysis [ 10711 ] | Support Activity [ 10301 ] |
| Status | In Analysis [ 10008 ] | In Progress [ 3 ] |
| Support Task Type | Customization [ 11204 ] | |
| Workflow | WorkTerra_Analysis_ver 1.0 [ 63034 ] | WT_Support [ 63096 ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 1.5h [ 5400 ] | |
| Worklog Id | 103211 [ 103211 ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Assignee | Ganesh Sadawarte [ ganesh.sadawarte ] | Rochelle Thomas [ rochelle.thomas ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
10h 52m | 1 |
|
3h 8m | 1 |
|
2m 38s | 1 |
|
6h 42m | 1 |
The JE Dunn Inbound file of Terminations processed all in the file except for one record on 12/20/17 - there should be a 'bad file' for 12/20/17; What happened during the inbound processing of the Terminations file WT_TERMS on 12/20/2017?
CC:Andrea Dennis, Kevin Walker, Cindy Wibbing