Support Task Type:
Configuration
Module:
BenAdmin
- Import
Company JE Dunn
The termination for Clyde Rowe was not processed on 12/20/2017, there is no 'bad file' visible for 12/20/2017.
When the issue was discovered, the record for Clyde Rowe was processed in a new inbound file on 1/25/2018 , and a 'bad file' was created on 1/25/2018 as expected. The 'bad file' for 1/25/2018 processed successfully.
Please check to see what happened on 12/20/2017 for when the inbound termination was processed. An explanation is needed for the client.
made changes -
01/Feb/18 07:34 PM
Field
Original Value
New Value
Summary
JE Dunn Inbound file of Terminations processed all in the file except for One on 12/20/17 - why did the One record fail to process
JE Dunn Inbound file of Terminations processed all in the file except for one on 12/20/17 - there should be a 'bad file' for 12/20/17
made changes -
02/Feb/18 09:32 AM
Issue Type
Analysis
[ 10711
]
Support Activity
[ 10301
]
Status
In Analysis
[ 10008
]
In Progress
[ 3
]
Support Task Type
Customization
[ 11204
]
Workflow
WorkTerra_Analysis_ver 1.0
[ 63034
]
WT_Support
[ 63096
]
made changes -
02/Feb/18 09:34 AM
Remaining Estimate
0h
[ 0
]
Time Spent
1.5h
[ 5400
]
Worklog Id
103211
[ 103211
]
made changes -
02/Feb/18 09:35 AM
Resolution
System Behaviour
[ 10100
]
Status
In Progress
[ 3
]
Resolved
[ 5
]
made changes -
02/Feb/18 09:35 AM
Assignee
Ganesh Sadawarte
[ ganesh.sadawarte
]
Rochelle Thomas
[ rochelle.thomas
]
made changes -
02/Feb/18 04:17 PM
Status
Resolved
[ 5
]
Closed
[ 6
]
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High
