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  1. WORKTERRA
  2. WT-13385

Jefferson County Admin's are not able to ADD EMPLOYEES getting a SERVER ERROR

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: High
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      UI
    • Bug Severity:
      Critical
    • Level:
      Admin
    • Module:
      BenAdmin - EDS
    • Reported by:
      Client
    • Company:
      Jefferson County
    • Issue Importance:
      Must Have

      Description

      Hello,
      The Jefferson County Admin's are not able to ADD EMPLOYEES in Production, when they enter the person and hit SAVE. They are receiving a SERVER ERROR.

      I tested this with a test person and was not able to duplicate the server error.

      The admin ID's that Jeff Co tried are "vadams" and "kisaacs".

      Thanks,
      Ryan

      Jennifer MitchellRobyn AdkisonJackie Sivigny

        Attachments

          Activity

          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          Hi Ryan Sapp ,

          For Add Employee screen, Effective date field, No rights are set in form builder->Page field configuration . PFA screenshot for same.
          So, when company admin tried to add employee, effective date was not getting passed and it was throwing error.
          Now , we have updated rights for effective date field from View only to Editable. Employee will be added successfully now.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Hi Ryan Sapp , For Add Employee screen, Effective date field, No rights are set in form builder->Page field configuration . PFA screenshot for same. So, when company admin tried to add employee, effective date was not getting passed and it was throwing error. Now , we have updated rights for effective date field from View only to Editable. Employee will be added successfully now. Thanks, Swapnil P.

            People

            Assignee:
            Ryan.Sapp Ryan Sapp (Inactive)
            Reporter:
            Ryan.Sapp Ryan Sapp (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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