WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13650

City of Bellingham (COB)- Admin Fee Plan Issues

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      COB
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi,

      This ticket is in relation to WT-11825.

      Per the client:

      I have begun the process of auditing the January Invoice for COB and have noticed a major issue with the Admin Fee plan. The Admin Fee plan is no longer automatically enrolling Employees who have waived their Medical plan, nor is it dropping the Admin Fee plan once a new hire elects a Medical plan. We need this looked at ASAP. So far there are 12 Employees who do not have the Admin Fee plan and should; and 2 Employees who have the Admin Fee plan and should not.

      Below is the list of 12 Employees that need to have the Admin fee plan (those not highlighted in Yellow have already been fixed by me)

      AUSTIN GINA
      BIANCULLI MICHAEL
      CHANG KIMBERLY
      COWLES CAANAN -corrected by BCC

      DUNKAILO SAMUEL-corrected by BCC

      HERSCHLIP DAVID-corrected by BCC

      HERSCHLIP ERIN-corrected by BCC

      KERSHNER LINDSAY-corrected by BCC

      KILMER DYLAN-corrected by BCC

      PALMER AMANDA-corrected by BCC

      RICHARD RONALD-corrected by BCC

      WEIL KIMBERLY-corrected by BCC

      Below is the list of the 2 Employees that need the Admin Fee Plan removed for January 2018
      CILINCEON STEFANIE
      JENSEN BETHANY

      I have verified STAGE and LIVE match the solution that previously worked from Development and both are having the same issue.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-8174 Retro Date scenario is not working for Enrollin micro field.

          • Medium - Has the potential to affect progress.
          • Open

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            rohit.shete Rohit Shete (Inactive) logged work - 30/Nov/17 11:10 AM
            • Time Spent:
              1.5h
               
              • Issue analysis
              • data analysis
              • Discussion with jaideep
              • comment add
            Kira.Hamilton Kira Hamilton (Inactive) created issue -
            rohit.shete Rohit Shete (Inactive) made changes -
            Field Original Value New Value
            Assignee Satya [ ID10004 ] Rohit Shete [ rohit.shete ]
            rohit.shete Rohit Shete (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            rohit.shete Rohit Shete (Inactive) added a comment -

            Hi Kira Hamilton,

            • Mentioned 12 Employees, first three employee already have election in admin fee plan and remaining EE not have election in plan what action is needed here?
            • These two employee 'CILINCEON STEFANIE' and 'JENSEN BETHANY' election ongoing form '12/01/2017' in admin fee plan. Can we set termination date '12/31/2017' or term with never effective date?

            Thanks and Regards
            Rohit Shete.

            CC: Amruta Lohiya, Jaideep Vinchurkar, Jyoti Mayne

            Show
            rohit.shete Rohit Shete (Inactive) added a comment - Hi Kira Hamilton , Mentioned 12 Employees, first three employee already have election in admin fee plan and remaining EE not have election in plan what action is needed here? These two employee 'CILINCEON STEFANIE' and 'JENSEN BETHANY' election ongoing form '12/01/2017' in admin fee plan. Can we set termination date '12/31/2017' or term with never effective date? Thanks and Regards Rohit Shete. CC: Amruta Lohiya , Jaideep Vinchurkar , Jyoti Mayne
            rohit.shete Rohit Shete (Inactive) made changes -
            Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
            rohit.shete Rohit Shete (Inactive) made changes -
            Assignee Rohit Shete [ rohit.shete ] Kira Hamilton [ kira.hamilton ]
            rohit.shete Rohit Shete (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 1.5h [ 5400 ]
            Worklog Id 94140 [ 94140 ]
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi Rohit Shete,

            1. I apologize. I incorrectly input information into this ticket. The first 3 people on the original list were corrected by the group. Please fix the remaining 9 employees and make them enrolled in the Admin Fee plan.

            2. As for 'CILINCEON STEFANIE' and 'JENSEN BETHANY' the Admin Fee termination date should be set to 12/31/17 because beginning 1/1/18 they are enrolling in a Medical plan.

            The true fix I need overall is for the Admin Fee plan to work correctly. Below are different scenarios in which the admin fee plan should work. The fix that Development supplied on 10/27 initially worked for all scenarios presented below. The problem is now the fix that Development supplied, no longer works.

            1. I need the admin fee plan to auto enroll someone once they are entered into the system
            2. I need the admin fee plan to auto terminate when an EE elects a Medical plan
            3. I need the admin fee plan to auto enroll when someone decides they no longer want a medical plan, and are now waiving Medical.

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi Rohit Shete , 1. I apologize. I incorrectly input information into this ticket. The first 3 people on the original list were corrected by the group. Please fix the remaining 9 employees and make them enrolled in the Admin Fee plan. 2. As for 'CILINCEON STEFANIE' and 'JENSEN BETHANY' the Admin Fee termination date should be set to 12/31/17 because beginning 1/1/18 they are enrolling in a Medical plan. The true fix I need overall is for the Admin Fee plan to work correctly. Below are different scenarios in which the admin fee plan should work. The fix that Development supplied on 10/27 initially worked for all scenarios presented below. The problem is now the fix that Development supplied, no longer works. 1. I need the admin fee plan to auto enroll someone once they are entered into the system 2. I need the admin fee plan to auto terminate when an EE elects a Medical plan 3. I need the admin fee plan to auto enroll when someone decides they no longer want a medical plan, and are now waiving Medical. Thank you, Kira Hamilton Debbie Kulling
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi,

            Can someone please provide an update to the last comment I posted?

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi, Can someone please provide an update to the last comment I posted? Thank you, Kira Hamilton Debbie Kulling
            Kira.Hamilton Kira Hamilton (Inactive) made changes -
            Developer Prasanna Karlekar [ prasanna ]
            Original Estimate 0h [ 0 ]
            Hide
            Permalink
            satyap Satya added a comment -

            FYA.

            Regards,
            Satya Prakash

            Cc: Jyoti Mayne Rohit Shete Samir Gaurav Sodani Bharti Satpute

            Show
            satyap Satya added a comment - FYA. Regards, Satya Prakash Cc: Jyoti Mayne Rohit Shete Samir Gaurav Sodani Bharti Satpute
            satyap Satya made changes -
            Assignee Kira Hamilton [ kira.hamilton ] Amruta Lohiya [ amruta.baheti ]
            satyap Satya made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Amruta Lohiya [ amruta.baheti ] Rohit Shete [ rohit.shete ]
            rohit.shete Rohit Shete (Inactive) made changes -
            Developer Prasanna Karlekar [ prasanna ] Rohit Shete [ rohit.shete ]
            Permalink
            jyoti.mayne Jyoti Mayne logged work - 06/Dec/17 10:21 AM
            • Time Spent:
              0.75h
               

              discussion, data correction and comment review

            Hide
            Permalink
            rohit.shete Rohit Shete (Inactive) added a comment -

            Hi Kira Hamilton,

            #1 Employees need to enroll in Admin fee plan:

            • Out of 9 EEs, we have allocated admin fee plan with effective date '01/01/2018' for 7 EEs.
              Remaining 2 EEs are already having election in admin fee plan as below.
            • EE 'SAMUEL DUNKAILO' got already election in Admin fee plan with 1/1/18 date.
            • EE 'RONALD RICHARD' got election in 'Admin Fee Fire 106S' plan with 10/1/17 effective date.

            #2 Termination date should be set to 12/31/17:

            • We have set termination date to '12/31/2017' for mentioned EE 'CILINCEON STEFANIE' and 'JENSEN BETHANY' in admin fee plan.

            #3 Customization :

            • For below 2 sceanrios system is working fine:
              1. I need the admin fee plan to auto enroll someone once they are entered into the system
              2. I need the admin fee plan to auto terminate when an EE elects a Medical plan

            #4 Admin fee plan to auto enroll when someone decides they no longer want a medical plan:

            • In step 3. admin fee plan is not auto enroll when medical enrollment is waived. we are working into this and update you as early as possible.

            Thanks and Regards,
            Rohit Shete.

            CC: Amruta Lohiya, Jyoti Mayne

            Show
            rohit.shete Rohit Shete (Inactive) added a comment - Hi Kira Hamilton , #1 Employees need to enroll in Admin fee plan: Out of 9 EEs, we have allocated admin fee plan with effective date '01/01/2018' for 7 EEs. Remaining 2 EEs are already having election in admin fee plan as below. EE 'SAMUEL DUNKAILO' got already election in Admin fee plan with 1/1/18 date. EE 'RONALD RICHARD' got election in 'Admin Fee Fire 106S' plan with 10/1/17 effective date. #2 Termination date should be set to 12/31/17: We have set termination date to '12/31/2017' for mentioned EE 'CILINCEON STEFANIE' and 'JENSEN BETHANY' in admin fee plan. #3 Customization : For below 2 sceanrios system is working fine: 1. I need the admin fee plan to auto enroll someone once they are entered into the system 2. I need the admin fee plan to auto terminate when an EE elects a Medical plan #4 Admin fee plan to auto enroll when someone decides they no longer want a medical plan: In step 3. admin fee plan is not auto enroll when medical enrollment is waived. we are working into this and update you as early as possible. Thanks and Regards, Rohit Shete. CC: Amruta Lohiya , Jyoti Mayne
            Permalink
            rohit.shete Rohit Shete (Inactive) logged work - 06/Dec/17 02:59 PM
            • Time Spent:
              3.5h
               
              • Data analysis
              • Company restore to local
              • Code debug
              • Unit Testing
              • Data scan script creation
              • Data correction script creation
              • Discussion with jyoti
              • Comment add
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi,

            Per BCC:

            I don’t think the below is working correctly:
            #3 Customization :
            2. I need the admin fee plan to auto terminate when an EE elects a Medical plan

            I have two more employees that are now enrolled in a medical plan beginning 1/1/18 and the Admin Fee plan did not terminate 12/31/17. The two employees are:
            1. Rebecca Coleman
            2. Russell Isaly

            I will need Development to terminate the Admin Fee plan 12/31/17 for the two employees named above.

            Please let me know when Development has a resolution to #4.

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi, Per BCC: I don’t think the below is working correctly: #3 Customization : 2. I need the admin fee plan to auto terminate when an EE elects a Medical plan I have two more employees that are now enrolled in a medical plan beginning 1/1/18 and the Admin Fee plan did not terminate 12/31/17. The two employees are: 1. Rebecca Coleman 2. Russell Isaly I will need Development to terminate the Admin Fee plan 12/31/17 for the two employees named above. Please let me know when Development has a resolution to #4. Thank you, Kira Hamilton Debbie Kulling
            Hide
            Permalink
            amruta.lohiya Amruta Lohiya added a comment -

            Debbie Kulling,Kira Hamilton

            Please find 3c’s of issue. Lets discuss this in call.

            Cause: “Admin Fee” plan is getting though employee in enrolled in Medical Plan.

            Concern: Following mentioned 2 employees are new hire. So they auto enrolled in “Admin fee” plan from “12/1/2017” then they travel through Open enrollment mode and enrolled in Medical plan from “1/1/2018”. So “Admin fee” plan got terminated properly as of “12/31/2017”. Up to this everything works properly. But then when user change data from “12/1/2017” at that time employee was not there in Medical plan. So system again auto enrolled employee in “Admin Fee” plan from “12/1/2017”.

            This issue is there only for new hire employees or if any existing employee raise retro Qualifying event.

            Correction: We have corrected these 2 employees. We cannot resolve this issue with any customization. I would suggest to remove auto enroll from “Admin Fee” plan and keep this plan open for employee to enroll and do not provide waive option.

            Show
            amruta.lohiya Amruta Lohiya added a comment - Debbie Kulling , Kira Hamilton Please find 3c’s of issue. Lets discuss this in call. Cause: “Admin Fee” plan is getting though employee in enrolled in Medical Plan. Concern: Following mentioned 2 employees are new hire. So they auto enrolled in “Admin fee” plan from “12/1/2017” then they travel through Open enrollment mode and enrolled in Medical plan from “1/1/2018”. So “Admin fee” plan got terminated properly as of “12/31/2017”. Up to this everything works properly. But then when user change data from “12/1/2017” at that time employee was not there in Medical plan. So system again auto enrolled employee in “Admin Fee” plan from “12/1/2017”. This issue is there only for new hire employees or if any existing employee raise retro Qualifying event. Correction: We have corrected these 2 employees. We cannot resolve this issue with any customization. I would suggest to remove auto enroll from “Admin Fee” plan and keep this plan open for employee to enroll and do not provide waive option.
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Rohit Shete [ rohit.shete ] Kira Hamilton [ kira.hamilton ]
            amruta.lohiya Amruta Lohiya made changes -
            Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
            Hide
            Permalink
            amruta.lohiya Amruta Lohiya added a comment -

            Debbie Kulling,

            As per our discussion in call we cannot go with this work around because Admin fee should not viewable for employee.

            So solution is- daily we will scan records and will correct it.

            Regards,
            Amruta

            Show
            amruta.lohiya Amruta Lohiya added a comment - Debbie Kulling , As per our discussion in call we cannot go with this work around because Admin fee should not viewable for employee. So solution is- daily we will scan records and will correct it. Regards, Amruta
            Hide
            Permalink
            amruta.lohiya Amruta Lohiya added a comment - - edited

            Umesh Kadam
            Please scan daily that there is not election in both "admin fee" and Medical benefit type. If you find such records then terminate one and update this JIRA

            Show
            amruta.lohiya Amruta Lohiya added a comment - - edited Umesh Kadam Please scan daily that there is not election in both "admin fee" and Medical benefit type. If you find such records then terminate one and update this JIRA
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Kira Hamilton [ kira.hamilton ] Umesh Kadam [ umesh.kadam ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            Permalink
            umesh.kadam Umesh Kadam (Inactive) logged work - 08/Dec/17 05:30 PM - edited
            • Time Spent:
              2h
               

              Scanning and data correction for given employees.
              Query preparation for admin plans and medical benefit plans

            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi Amruta Lohiya,

            I know that DEV is doing a daily scan of impacted employees. However, the client emailed us 2 names that are on the January invoice enrolled in the admin fee plan and should not be.

            Per BCC:

            I have ran a new January invoice. There are two employees enrolled in the Admin Fee plan beginning 1/1/18 who should not be:
            1. Devin Buhl
            2. Rebecca Coleman (same EE as below)

            Could you please have development term their Admin plans 12/31/17?

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi Amruta Lohiya , I know that DEV is doing a daily scan of impacted employees. However, the client emailed us 2 names that are on the January invoice enrolled in the admin fee plan and should not be. Per BCC: I have ran a new January invoice. There are two employees enrolled in the Admin Fee plan beginning 1/1/18 who should not be: 1. Devin Buhl 2. Rebecca Coleman (same EE as below) Could you please have development term their Admin plans 12/31/17? Thank you, Kira Hamilton Debbie Kulling
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            We have terminated enrollment in "Admin Fee" plans with termination date 12/31/2017 for above given employees. Please check and confirm.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , We have terminated enrollment in "Admin Fee" plans with termination date 12/31/2017 for above given employees. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya , Jyoti Mayne
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Time Spent 1.5h [ 5400 ] 3h [ 10800 ]
            Worklog Id 95481 [ 95481 ]
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Time Spent 3h [ 10800 ] 3.5h [ 12600 ]
            Worklog Id 95481 [ 95481 ]
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi,

            Per BCC:
            Rebecca Coleman is still showing up on the January Invoice enrolled in the Admin Fee plan. Could you please have Development terminate her enrollment in this plan 12/31/17?

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi, Per BCC: Rebecca Coleman is still showing up on the January Invoice enrolled in the Admin Fee plan. Could you please have Development terminate her enrollment in this plan 12/31/17? Thank you, Kira Hamilton Debbie Kulling
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            For EE 'Rebecca Coleman', we corrected enrollment of 'Admin Fee' plan. But for invoice it was still active, we have corrected the same for invoice as well.

            We have also re-verified invoice data for all above mentioned employees, and now invoice data is looking good for all of them. Please check and confirm.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Debbie Kulling, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , For EE 'Rebecca Coleman', we corrected enrollment of 'Admin Fee' plan. But for invoice it was still active, we have corrected the same for invoice as well. We have also re-verified invoice data for all above mentioned employees, and now invoice data is looking good for all of them. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Debbie Kulling , Amruta Lohiya , Jyoti Mayne
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Link This issue relates to WT-8174 [ WT-8174 ]
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            We are fixing this issue under WT-8174 JIRA. Meanwhile, we are scanning for impacted enrollments on daily basis.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Debbie Kulling, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , We are fixing this issue under WT-8174 JIRA. Meanwhile, we are scanning for impacted enrollments on daily basis. Thanks and Regards, :: Umesh Kadam CC : Debbie Kulling , Amruta Lohiya , Jyoti Mayne
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

            Hi Kira Hamilton,

            We didn't find any discrepancy in today's scan.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Gaurav Sodani, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Kira Hamilton , We didn't find any discrepancy in today's scan. Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jyoti Mayne
            jyoti.mayne Jyoti Mayne made changes -
            Time Spent 3.5h [ 12600 ] 4.25h [ 15300 ]
            Worklog Id 96494 [ 96494 ]
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            No records found during today's scanning.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Gaurav Sodani, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , No records found during today's scanning. Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jyoti Mayne
            rohit.shete Rohit Shete (Inactive) made changes -
            Time Spent 4.25h [ 15300 ] 7.75h [ 27900 ]
            Worklog Id 96989 [ 96989 ]
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            We didn't found any record(s) during scanning on yesterday (12/19/2017) and today (12/20/2017)

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Gaurav Sodani, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , We didn't found any record(s) during scanning on yesterday (12/19/2017) and today (12/20/2017) Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jyoti Mayne
            Hide
            Permalink
            prasad.patil Prasad Patil (Inactive) added a comment -

            Hi Umesh Kadam,

            Are we still planning to scan more records? If not, can we close this ticket.

            Regards,
            Prasad

            Show
            prasad.patil Prasad Patil (Inactive) added a comment - Hi Umesh Kadam , Are we still planning to scan more records? If not, can we close this ticket. Regards, Prasad
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

            Hi Kira Hamilton,

            We didn't find any record(s) during scanning on from 12/20/2017 to 01/05/2018

            Prasad Patil, we are scanning this issue daily on "City of Bellingham".

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Gaurav Sodani, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Kira Hamilton , We didn't find any record(s) during scanning on from 12/20/2017 to 01/05/2018 Prasad Patil , we are scanning this issue daily on "City of Bellingham". Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jyoti Mayne
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

            Hi Kira Hamilton,

            We didn't find any record(s) during scanning on from 01/08/2018 to 01/10/2018.

            Thanks and Regards,
            :: Umesh Kadam

            CC : Satya, Gaurav Sodani, Amruta Lohiya, Jyoti Mayne

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Kira Hamilton , We didn't find any record(s) during scanning on from 01/08/2018 to 01/10/2018. Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jyoti Mayne
            jyoti.mayne Jyoti Mayne made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            umesh.kadam Umesh Kadam (Inactive) made changes -
            Developer Rohit Shete [ rohit.shete ]
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

            Hi Kira Hamilton,

            We didn't find any record(s) during scanning on from 01/10/2018 till today (02/07/2018)

            Thanks and Regards,
            :: Umesh Kadam

            CC : Rohan J Khandave, Jyoti Mayne, Prashant Samal

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Kira Hamilton , We didn't find any record(s) during scanning on from 01/10/2018 till today (02/07/2018) Thanks and Regards, :: Umesh Kadam CC : Rohan J Khandave , Jyoti Mayne , Prashant Samal
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

            Hi Kira Hamilton,

            We didn't find any record(s) during scanning on from 02/07/2018 till today (02/12/2018)

            Thanks and Regards,
            :: Umesh Kadam

            CC : Rohan J Khandave, Jyoti Mayne, Prashant Samal

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Kira Hamilton , We didn't find any record(s) during scanning on from 02/07/2018 till today (02/12/2018) Thanks and Regards, :: Umesh Kadam CC : Rohan J Khandave , Jyoti Mayne , Prashant Samal
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            Hi Kira Hamilton,

            We didn't find any record(s) during scanning on from 02/13/2018 till today (02/16/2018)

            Thanks and Regards,
            :: Umesh Kadam

            CC : Rohan J Khandave, Jyoti Mayne, Prashant Samal

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Kira Hamilton , We didn't find any record(s) during scanning on from 02/13/2018 till today (02/16/2018) Thanks and Regards, :: Umesh Kadam CC : Rohan J Khandave , Jyoti Mayne , Prashant Samal
            Hide
            Permalink
            abhay.patil Abhay Patil (Inactive) added a comment -

            Amruta Lohiya - in your 3Cs you mention the following. I have added my comments in red.

            • New hire auto enrolled in “Admin fee” plan from “12/1/2017”
            • then they travel through Open enrollment mode and enrolled in Medical plan from “1/1/2018”. So “Admin fee” plan got terminated properly as of “12/31/2017”. Up to this everything works properly.
            • But then when user change data from “12/1/2017” at that time employee was not there in Medical plan. So system again auto enrolled employee in “Admin Fee” plan from “12/1/2017”. NOTE: This step is not right. As of 12/1/2017 employee is not in medical so it is okay that they should be in Admin Fee - but there already is "Admin Fee" effective at that time (with term = 12/31). System is overwriting it with new enrollment with term = NULL.  Isn't this a bug?
            Show
            abhay.patil Abhay Patil (Inactive) added a comment - Amruta Lohiya - in your 3Cs you mention the following. I have added my comments in red. New hire auto enrolled in “Admin fee” plan from “12/1/2017” then they travel through Open enrollment mode and enrolled in Medical plan from “1/1/2018”. So “Admin fee” plan got terminated properly as of “12/31/2017”. Up to this everything works properly. But then when user change data from “12/1/2017” at that time employee was not there in Medical plan. So system again auto enrolled employee in “Admin Fee” plan from “12/1/2017”. NOTE: This step is not right. As of 12/1/2017 employee is not in medical so it is okay that they should be in Admin Fee - but there already is "Admin Fee" effective at that time (with term = 12/31). System is overwriting it with new enrollment with term = NULL.  Isn't this a bug?
            abhay.patil Abhay Patil (Inactive) made changes -
            Link This issue relates to WT-13399 [ WT-13399 ]
            abhay.patil Abhay Patil (Inactive) made changes -
            Link This issue is caused by WT-13399 [ WT-13399 ]
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            abhay.patil Abhay Patil (Inactive) added a comment -

            Data correction has been done and scans of the enrollments don't reveal any issues. A bug has been reported (see related tickets.)

            Show
            abhay.patil Abhay Patil (Inactive) added a comment - Data correction has been done and scans of the enrollments don't reveal any issues. A bug has been reported (see related tickets.)
            abhay.patil Abhay Patil (Inactive) made changes -
            Assignee Umesh Kadam [ umesh.kadam ] Kira Hamilton [ kira.hamilton ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            abhay.patil Abhay Patil (Inactive) made changes -
            Link This issue relates to WT-13399 [ WT-13399 ]
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            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Abhay Patil,

            Yes your right, this is issue into system.

            We will plan this issue into sprint after approval.

            Thanks,
            RohanK

            CC – Umesh Kadam , Jyoti Mayne

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Abhay Patil , Yes your right, this is issue into system. We will plan this issue into sprint after approval. Thanks, RohanK CC – Umesh Kadam , Jyoti Mayne
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            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi Rohan J Khandave,

            Was this bug ever issued into a sprint? Was it resolved with the New UI release?

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi Rohan J Khandave , Was this bug ever issued into a sprint? Was it resolved with the New UI release? Thank you, Kira Hamilton Debbie Kulling
            Hide
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            dkulling Debbie Kulling added a comment -

            Was a patch for this issue release with the new UI?

            Show
            dkulling Debbie Kulling added a comment - Was a patch for this issue release with the new UI?
            dkulling Debbie Kulling made changes -
            Assignee Kira Hamilton [ kira.hamilton ] Satya [ ID10004 ]
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            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Debbie Kulling & Kira Hamilton,

            Abhay Patil mark this ticket as resolved.

            We checked this point on production COB HSPL copy & this issue is still exists on production.

            We need code changes to fix this issue.

            Also we scanned company for data issue and below two employees having problem. We are analyzing data of below employees.

            1. TAMMY FAHLSTROM
            2. LINDA PRICHARD

            Thanks,
            RohanK

            CC – Umesh Kadam . Jyoti Mayne , Satya , Prashant Samal

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Debbie Kulling & Kira Hamilton , Abhay Patil mark this ticket as resolved. We checked this point on production COB HSPL copy & this issue is still exists on production. We need code changes to fix this issue. Also we scanned company for data issue and below two employees having problem. We are analyzing data of below employees. TAMMY FAHLSTROM LINDA PRICHARD Thanks, RohanK CC – Umesh Kadam . Jyoti Mayne , Satya , Prashant Samal
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Resolved [ 5 ] Reopen [ 4 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Assignee Satya [ ID10004 ] Rohan J Khandave [ rohan.khandave ]
            satyap Satya made changes -
            Assignee Rohan J Khandave [ rohan.khandave ] Satya [ ID10004 ]
            Status Reopen [ 4 ] In Progress [ 3 ]
            satyap Satya made changes -
            Categories Parent values: Enrollment(18482)Level 1 values: Rates(18493)
            Issue Type Support Activity [ 10301 ] Bug [ 1 ]
            Key WT-12469 WB-1368
            Project WORKTERRA [ 10000 ] Workterra BenAdmin [ 11501 ]
            Status In Progress [ 3 ] In Development [ 10007 ]
            Support Task Type Data Correction [ 11203 ]
            Workflow WT_Support [ 59066 ] 0604 Issues Management Workflow [ 72293 ]
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Rohan J Khandave [ rohan.khandave ]
            satyap Satya made changes -
            Status In Development [ 10007 ] In Analysis [ 10008 ]
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            satyap Satya added a comment -

            Hi Rohan J Khandave Kira Hamilton Debbie Kulling -

            Moved this ticket from WT-12469 to WB-1368, so that it can be planned with development.

             

            Regards,

            Satya Prakash

             

            Cc: Monika Demla Prashant Samal

             

            Show
            satyap Satya added a comment - Hi  Rohan J Khandave Kira Hamilton Debbie Kulling - Moved this ticket from WT-12469 to WB-1368 , so that it can be planned with development.   Regards, Satya Prakash   Cc: Monika Demla Prashant Samal  
            satyap Satya made changes -
            Categories Parent values: Enrollment(18482)Level 1 values: Rates(18493)
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Key WB-1368 WT-13650
            Project Workterra BenAdmin [ 11501 ] WORKTERRA [ 10000 ]
            Status In Analysis [ 10008 ] In Progress [ 3 ]
            Support Task Type Data Correction [ 11203 ]
            Workflow 0604 Issues Management Workflow [ 72293 ] WT_Support [ 72294 ]
            Hide
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            satyap Satya added a comment -

            There already exists a ticke WB-260 for bug related to this ticket, hence moved back to WT - support activity.

             

            Regards,

            Satya Prakash

            Show
            satyap Satya added a comment - There already exists a ticke WB-260 for bug related to this ticket, hence moved back to WT - support activity.   Regards, Satya Prakash
            satyap Satya made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Permalink
            sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 06/Jun/18 08:51 PM
            • Time Spent:
              0.7h
               

              Internal discussion
              Issue repro on new UI

            sanjana.jadhav Sanjana Jadhav (Inactive) made changes -
            Time Spent 7.75h [ 27900 ] 8.45h [ 30420 ]
            Worklog Id 119035 [ 119035 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]
            Transition Time In Source Status Execution Times
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              People

              Assignee:
              rohan.khandave Rohan J Khandave (Inactive)
              Reporter:
              Kira.Hamilton Kira Hamilton (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              10 Start watching this issue

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                Updated:
                Resolved:

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