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  1. WORKTERRA
  2. WT-3459

LHP - Enrollment Server Error

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    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Issue Importance:
      Must Have

      Description

      EE Nicholas Dybvig is getting the server error when he tries to waive Voluntary AD&D while processing a qualifying event.

      Please see EE original note below:

      I am attempting to perform a change of life event on WorkTerra but it keeps erroring out when waiving the Voluntary AD&D. I don’t even have the continue button so I cannot complete my request. Any ideas to get this resolved?

        Attachments

        1. Madeline Perez.docx
          57 kB
        2. FW WorkTerra Issue.msg
          182 kB
        3. 3459_01.jpg
          3459_01.jpg
          209 kB

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-3372 After waiving benefit type error is coming

          • Critical - This problem will block progress.
          • Closed

            Activity

              People

              Assignee:
              arlettejohnson Arlette Johnson (Inactive)
              Reporter:
              arlettejohnson Arlette Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date: