WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-3459

LHP - Enrollment Server Error

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Issue Importance:
      Must Have

      Description

      EE Nicholas Dybvig is getting the server error when he tries to waive Voluntary AD&D while processing a qualifying event.

      Please see EE original note below:

      I am attempting to perform a change of life event on WorkTerra but it keeps erroring out when waiving the Voluntary AD&D. I don’t even have the continue button so I cannot complete my request. Any ideas to get this resolved?

        Attachments

        1. 3459_01.jpg
          3459_01.jpg
          209 kB
        2. FW WorkTerra Issue.msg
          182 kB
        3. Madeline Perez.docx
          57 kB

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-3372 After waiving benefit type error is coming

          • Critical - This problem will block progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            arlettejohnson Arlette Johnson (Inactive) created issue -
            amitg Amit Gude (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Amit Gude [ amitg ]
            amitg Amit Gude (Inactive) made changes -
            Attachment 3459_01.jpg [ 21575 ]
            Hide
            Permalink
            amitg Amit Gude (Inactive) added a comment -

            Hi Satya,

            For same EE as mentioned by Arlette, internal error is encountered while waiving the Employee Voluntary AD&D. PFA screenshot.

            This was reproduced on LHP For HSPL.

            Assigning to you.

            Vijay Siddha

            Show
            amitg Amit Gude (Inactive) added a comment - Hi Satya, For same EE as mentioned by Arlette, internal error is encountered while waiving the Employee Voluntary AD&D. PFA screenshot. This was reproduced on LHP For HSPL. Assigning to you. Vijay Siddha
            amitg Amit Gude (Inactive) made changes -
            Assignee Amit Gude [ amitg ] Satya [ ID10004 ]
            Hide
            Permalink
            arlettejohnson Arlette Johnson (Inactive) added a comment - - edited

            Hi All,

            There is another LHP employee who is experiencing a server error. Madeline Perez is a rehire as of 7/1/16, she’s been able to successfully log onto WorkTerra and enroll in Medical, Dental, etc, however she gets to the 13th tab and the system errors out when she tries to waive her right to ‘Employee Supplemental Life’. Could you verify what the error on the back is?

            Screenshot attached...

            Show
            arlettejohnson Arlette Johnson (Inactive) added a comment - - edited Hi All, There is another LHP employee who is experiencing a server error. Madeline Perez is a rehire as of 7/1/16, she’s been able to successfully log onto WorkTerra and enroll in Medical, Dental, etc, however she gets to the 13th tab and the system errors out when she tries to waive her right to ‘Employee Supplemental Life’. Could you verify what the error on the back is? Screenshot attached...
            arlettejohnson Arlette Johnson (Inactive) made changes -
            Attachment Madeline Perez.docx [ 21641 ]
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Avnish,

            Please look into this issue on priority today & provide fix.

            Thanks & Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - Hi Avnish, Please look into this issue on priority today & provide fix. Thanks & Regards, Satya Prakash
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Avnish Yadav [ avnish.yadav ]
            Dev Due Date 11/Jul/2016
            Issue Importance Must Have [ 11800 ]
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            Hide
            Permalink
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Deepali Tidke,

            This issue was already fixed by Jyoti Mayne in WT-3372 on Production environment. Please also verify this issue at your end and let us know in case of any issue/concern.

            Please refer below 3'C for more information.

            Concern: On waive of benefit type server error is coming

            Cause: Effective rule is set up at company level and plan level rule is not specified. In enrollment tunnel, waive all benefit type and error is coming.This was due to condition was missing for this scenario while doing changes for WT-628 Production Complete .

            Correction: We have fixed this scenario and patch is deployed on Production.

            Thanks,
            Avnish Y

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Deepali Tidke , This issue was already fixed by Jyoti Mayne in WT-3372 on Production environment. Please also verify this issue at your end and let us know in case of any issue/concern. Please refer below 3'C for more information. Concern: On waive of benefit type server error is coming Cause: Effective rule is set up at company level and plan level rule is not specified. In enrollment tunnel, waive all benefit type and error is coming.This was due to condition was missing for this scenario while doing changes for WT-628 Production Complete . Correction: We have fixed this scenario and patch is deployed on Production. Thanks, Avnish Y
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Link This issue relates to WT-3372 [ WT-3372 ]
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Deepali Tidke [ deepalit ]
            deepalit Deepali Tidke (Inactive) made changes -
            Assignee Deepali Tidke [ deepalit ] Meghana Kulkarni [ meghana.kulkarni ]
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            Hide
            Permalink
            meghana.joshi Meghana Joshi (Inactive) added a comment -

            Verified on Production

            Working Fine

            Show
            meghana.joshi Meghana Joshi (Inactive) added a comment - Verified on Production Working Fine
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            meghana.joshi Meghana Joshi (Inactive) made changes -
            Assignee Meghana Kulkarni [ meghana.kulkarni ] Arlette Johnson [ arlettejohnson ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Meghana Joshi (Inactive) made transition -
            Open In Development
            		3d 15h 10m 1
            Meghana Joshi (Inactive) made transition -
            In Development In LB Testing
            		3s 1
            Meghana Joshi (Inactive) made transition -
            In LB Testing Stage Testing
            		3s 1
            Meghana Joshi (Inactive) made transition -
            Stage Testing In Production Testing
            		2s 1
            Meghana Joshi (Inactive) made transition -
            In Production Testing Production Complete
            		50s 1

              People

              Assignee:
              arlettejohnson Arlette Johnson (Inactive)
              Reporter:
              arlettejohnson Arlette Johnson (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date: