WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-4533

JE DUNN - Password Reset Problems Link sent should not be default forgot password page

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Environment:
      Stage
    • Module:
      Platform - Security
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      Issue here is, in email we get default theme forgot password URL instead of Custom forgot password URL.
      https://stage.workterra.net/Platform/Login/ForgotPassword?TOKEN=2e4e7eb
      8-d8da-4720-8054-ff78ea9a1bf8&CID=2Ve4abkoPws%3d

      Ideally above mentioned URL should be as mentioned below-
      https://*jedunn.*stage.workterra.net/Platform/Login/ForgotPassword?TOKEN=2e4e7eb
      8-d8da-4720-8054-ff78ea9a1bf8&CID=2Ve4abkoPws%3d

      Due to this issue, when user click on URL, user is getting redirected to default forgot password page. Ideally user should redirected to JE dunn forgot password page.

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-4628 JE DUNN - Forgot Password Reset Link not sent if employee's login status was changed from disabled to enabled.

          • High - Serious problem that could block progress.
          • Production Complete

          Enhancement - An improvement or enhancement to an existing feature or task. WT-3432 JE DUNN - Password Reset Problems

          • High - Serious problem that could block progress.
          • Closed

            Activity

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            Hide
            Permalink
            Tkot Tracy Kot (Inactive) added a comment -

            Deborah Mascot opened ticket # WT-4687; therefore, I am closing this one. Thanks.

            Show
            Tkot Tracy Kot (Inactive) added a comment - Deborah Mascot opened ticket # WT-4687 ; therefore, I am closing this one. Thanks.
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Tracy Kot,

            We have verified the concern mentioned by you and observed that for security reasons for disabled employees the questions are populated but the verification mail is not sent. If you want the mail to be sent to the Employee then the Employee's Login status i.e Disabled should be set to No then only mail will be sent to the Employee. This can be done by Partner or Admin login of that company. Please verify this and let us know if you need any more information on this.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Tracy Kot , We have verified the concern mentioned by you and observed that for security reasons for disabled employees the questions are populated but the verification mail is not sent. If you want the mail to be sent to the Employee then the Employee's Login status i.e Disabled should be set to No then only mail will be sent to the Employee. This can be done by Partner or Admin login of that company. Please verify this and let us know if you need any more information on this. Thanks, Venkatesh
            Hide
            Permalink
            Tkot Tracy Kot (Inactive) added a comment -

            Thank you. Can you please advise what happens to employees that have a login disabled?

            JE DUNN confirmed the Forgot password works well for those employees that do not have a login status of disabled. What happens to employees in forgot your password if an employee is login disabled? Per the Client: PROD EEs Justin Volker and Steven Bowden went through the Forgot Password process and didn’t get the verification email although had successfully gone through the security questions (both had login disabled at the time). How would the employee know that they can't do this because they have a disabled log in from too many log in attempts? Venkatesh Pujari

            Show
            Tkot Tracy Kot (Inactive) added a comment - Thank you. Can you please advise what happens to employees that have a login disabled? JE DUNN confirmed the Forgot password works well for those employees that do not have a login status of disabled. What happens to employees in forgot your password if an employee is login disabled? Per the Client: PROD EEs Justin Volker and Steven Bowden went through the Forgot Password process and didn’t get the verification email although had successfully gone through the security questions (both had login disabled at the time). How would the employee know that they can't do this because they have a disabled log in from too many log in attempts? Venkatesh Pujari
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Tracy Kot,

            We have tested the forgot password reset link and it is changed as per customized login page. Please could you verify this on production and close the ticket. Please find the attached email with reset link according to the login page.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Tracy Kot , We have tested the forgot password reset link and it is changed as per customized login page. Please could you verify this on production and close the ticket. Please find the attached email with reset link according to the login page. Thanks, Venkatesh
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Tested this on Stage.

            Forgot password URL is specific to the custom login page.

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Tested this on Stage. Forgot password URL is specific to the custom login page.

              People

              Assignee:
              Tkot Tracy Kot (Inactive)
              Reporter:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              QA:
              Venkatesh Pujari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: