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  1. WORKTERRA
  2. WT-4906

Wheaton - Rate Terminated without applying termination policy

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      On Wheaton Franciscan company Dental rate was terminated without applying termination date policy.

      Employee: CAROLYN A MANNING
      Plan Design: Delta Dental WFH

      Can I get the root cause analysis for this today.

      CC - Amruta Lohiya, Vijay Siddha

        Attachments

          Activity

          amitthorve Amit Thorve (Inactive) created issue -
          Hide
          jyoti.mayne Jyoti Mayne added a comment -
          Show
          jyoti.mayne Jyoti Mayne added a comment - cc: Samir , Satya
          jyoti.mayne Jyoti Mayne made changes -
          Field Original Value New Value
          Assignee Jyoti Mayne [ jyoti.mayne ] Avnish Yadav [ avnish.yadav ]
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          Hide
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          CC- Amruta Lohiya

          Hi Amit Thorve,

          We have investigated this issue and please refer our below observation:-

          If Termination Date policy was set on Company level and rate does not have Termination Date policy. In this if we terminate rate by raising qualify event date then enrollment rates got terminated with Qualify event date -1.

          For Example:-

          Enrollment Effective Date = 01/01/2016
          Enrollment Termination Date = 12/31/2016

          Rate Effective Date = 01/01/2016
          Rate Termination Date = 12/31/2016

          Raised Qualify Event Date with 09/14/2016 date and terminate rate.

          Rate Effective Date = 01/01/2016
          Rate Termination Date = 09/13/2016

          Rate is not considering Company level Termination Date policy. This an issue in code, we are working on this we will keep you updated once it will fix.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Amruta Lohiya Hi Amit Thorve , We have investigated this issue and please refer our below observation:- If Termination Date policy was set on Company level and rate does not have Termination Date policy. In this if we terminate rate by raising qualify event date then enrollment rates got terminated with Qualify event date -1. For Example:- Enrollment Effective Date = 01/01/2016 Enrollment Termination Date = 12/31/2016 Rate Effective Date = 01/01/2016 Rate Termination Date = 12/31/2016 Raised Qualify Event Date with 09/14/2016 date and terminate rate. Rate Effective Date = 01/01/2016 Rate Termination Date = 09/13/2016 Rate is not considering Company level Termination Date policy. This an issue in code, we are working on this we will keep you updated once it will fix. Thanks, Avnish Y
          Hide
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          CC- Rakesh Roy

          Hi Deepali Tidke,

          Can you please reproduce this issue at your end.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Rakesh Roy Hi Deepali Tidke , Can you please reproduce this issue at your end. Thanks, Avnish Y
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Assignee Avnish Yadav [ avnish.yadav ] Deepali Tidke [ deepalit ]
          deepalit Deepali Tidke (Inactive) made changes -
          Assignee Deepali Tidke [ deepalit ] Venkatesh Pujari [ venkatesh.pujari ]
          Hide
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          The issue is being reproduced on our end on Production hspl copy. We have observed that the rate is being terminated with QE effective date -1 whether the Company termination rule is set or the Rate termination rule is set. This means that no rule policy is being applied to the rates for termination. Please let me know if you need any more information on this.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, The issue is being reproduced on our end on Production hspl copy. We have observed that the rate is being terminated with QE effective date -1 whether the Company termination rule is set or the Rate termination rule is set. This means that no rule policy is being applied to the rates for termination. Please let me know if you need any more information on this. Thanks, Venkatesh
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Assignee Venkatesh Pujari [ venkatesh.pujari ] Avnish Yadav [ avnish.yadav ]
          Hide
          amitthorve Amit Thorve (Inactive) added a comment -

          Avnish Yadav These all changes happened through import and not through qualifying event but I think same can be reproduced using QE.

          Show
          amitthorve Amit Thorve (Inactive) added a comment - Avnish Yadav These all changes happened through import and not through qualifying event but I think same can be reproduced using QE.
          Hide
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          CC- Amruta Lohiya

          Hi Amit Thorve,

          We have corrected data on production for this issue.

          Regarding Code fix:- We are inprocess to fix this issue. We will keep you update on this.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Amruta Lohiya Hi Amit Thorve , We have corrected data on production for this issue. Regarding Code fix:- We are inprocess to fix this issue. We will keep you update on this. Thanks, Avnish Y
          amjohnson Amannda Johnson made changes -
          Hide
          amjohnson Amannda Johnson added a comment - - edited

          Please make sure the rate term date is updated as well. For example Sharon Lamberty - Sliker had a rate change so from what I see from the SA Toolbox for UMR Choice the term is 9/8/2016 and the new rate is becoming effective date from 10/1/2016 the old rate should have termed the end of September 9/30/2016. this needs to be corrected not just for Sharon but it needs to be corrected for any others that are affected.

          In addition to the Medical rate concern noted below we found the Delta Dental rate effective date rules were blank and should have the rule of Effective Date: First of the month following or coincident with date of hire AND for Termination Date: End of month - updated the rate rules and I recalculated just Sharon Lamberty - Sliker dental rate and the rate didn't update based on the effective date rules. This employee Delta Dental rate needs to be updated and any other employees that were showing date of change instead of the effective date rules/term date rules that were just added to the delta dental rates today

          In addition to the Delta Dental rate these are the other rates that was also updated: BCBS of IL, Vision Basic, Vision Plus. these need to be included in the review/update as well.

          Amit Thorve needs scripts run today to help correct these date issues since the inbound file cannot be loaded until this is completed and the inbound file has to be loaded today. Swapnil Pandhare Amit is asking to see if you can help create/run a script to get this corrected ASAP.

          Show
          amjohnson Amannda Johnson added a comment - - edited Please make sure the rate term date is updated as well. For example Sharon Lamberty - Sliker had a rate change so from what I see from the SA Toolbox for UMR Choice the term is 9/8/2016 and the new rate is becoming effective date from 10/1/2016 the old rate should have termed the end of September 9/30/2016. this needs to be corrected not just for Sharon but it needs to be corrected for any others that are affected. In addition to the Medical rate concern noted below we found the Delta Dental rate effective date rules were blank and should have the rule of Effective Date: First of the month following or coincident with date of hire AND for Termination Date: End of month - updated the rate rules and I recalculated just Sharon Lamberty - Sliker dental rate and the rate didn't update based on the effective date rules. This employee Delta Dental rate needs to be updated and any other employees that were showing date of change instead of the effective date rules/term date rules that were just added to the delta dental rates today In addition to the Delta Dental rate these are the other rates that was also updated: BCBS of IL, Vision Basic, Vision Plus. these need to be included in the review/update as well. Amit Thorve needs scripts run today to help correct these date issues since the inbound file cannot be loaded until this is completed and the inbound file has to be loaded today. Swapnil Pandhare Amit is asking to see if you can help create/run a script to get this corrected ASAP.
          Hide
          amjohnson Amannda Johnson added a comment -

          Amruta Lohiya per conversation with Amit just now over the phone he says you will help lead this one up to get completed this way when he runs the payroll file @10am PST Saturday the file runs clean. please advise when completed. thank you!

          cc: Amit Thorve and Debbie Kulling

          Show
          amjohnson Amannda Johnson added a comment - Amruta Lohiya per conversation with Amit just now over the phone he says you will help lead this one up to get completed this way when he runs the payroll file @10am PST Saturday the file runs clean. please advise when completed. thank you! cc: Amit Thorve and Debbie Kulling
          amruta.lohiya Amruta Lohiya made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          Hide
          avnish.yadav Avnish Yadav (Inactive) added a comment -

          CC- Amruta Lohiya,Amit Thorve,Satya,Samir

          Hi Amannda Johnson,

          We have corrected data on production. Please verify same at your end and let us know in case of any issue/concern.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Amruta Lohiya , Amit Thorve , Satya , Samir Hi Amannda Johnson , We have corrected data on production. Please verify same at your end and let us know in case of any issue/concern. Thanks, Avnish Y
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Progress(10206)
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Progress(10206) Parent values: LB QA(10201)
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Item State Parent values: LB QA(10201) Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209)
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
          rakeshr Rakesh Roy (Inactive) made changes -
          Assignee Avnish Yadav [ avnish.yadav ] Hrishikesh Deshpande [ hrishikesh.deshpande ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
          Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Venkatesh Pujari [ venkatesh.pujari ]
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: In Testing(10210)
          Hide
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on LB on LBSANITYCOD company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Ready for Stage

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on LB on LBSANITYCOD company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Ready for Stage Thanks, Venkatesh
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: In Testing(10210) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
          Hide
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on Stage on Austin for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Ready for Production.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on Stage on Austin for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Ready for Production. Thanks, Venkatesh
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: In Testing(10214) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
          Hide
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on Prod on City of Chico for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on Prod on City of Chico for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Thanks, Venkatesh
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Item State Parent values: Production Complete(10222) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
          Hide
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Amit,

          The issue has been resolved and also tested on production. Please could you verify and close the ticket.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Amit, The issue has been resolved and also tested on production. Please could you verify and close the ticket. Thanks, Venkatesh
          venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
          Assignee Venkatesh Pujari [ venkatesh.pujari ] Amit Thorve [ amitthorve ]
          Resolution Fixed [ 1 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Item State Parent values: Production Complete(10222)Level 1 values: Closed(10223) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
          avnish.yadav Avnish Yadav (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Avnish Yadav (Inactive) made transition -
          Open In Development
          4h 36m 1
          Rakesh Roy (Inactive) made transition -
          In Development In LB Testing
          8d 43m 1
          Venkatesh Pujari (Inactive) made transition -
          In LB Testing Stage Testing
          2d 20h 53m 1
          Venkatesh Pujari (Inactive) made transition -
          Stage Testing In Production Testing
          3h 12m 1
          Venkatesh Pujari (Inactive) made transition -
          In Production Testing Production Complete
          50s 1

            People

            Assignee:
            amitthorve Amit Thorve (Inactive)
            Reporter:
            amitthorve Amit Thorve (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: