-
Type:
Bug
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
Module:
BenAdmin
- Enrollment
-
-
Item State:
Production Complete
- Closed
-
Issue Importance:
Must Have
1] Login to the "OCSD" company on Production environment as a partner.
2] Navigate to "Eligibility Rules>Eligibility Rules Summary from left navigation menu.
Actual Result:
Server error is displaying.
Expected Result:
Server error should not be display.
Refer attached screenshot for more details.
Note - Same issue is exists on Stage environment as well.
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"d6f0f6f9-9393-47fa-8bf5-0d997f3ecf18","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1429.2999997138977,"redirectCount":0,"resourceLoadedEnd":1363.6999998092651,"resourceLoadedStart":838.9000000953674,"resourceTiming":[{"duration":130.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":838.9000000953674,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":838.9000000953674,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":969,"responseStart":0,"secureConnectionStart":0},{"duration":130,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":839.2999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":839.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":969.2999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":129.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":839.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":839.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":969.4000000953674,"responseStart":0,"secureConnectionStart":0},{"duration":129.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":839.5999999046326,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":839.5999999046326,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":969.5,"responseStart":0,"secureConnectionStart":0},{"duration":129.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":839.6999998092651,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":839.6999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":969.5999999046326,"responseStart":0,"secureConnectionStart":0},{"duration":183.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":840,"connectEnd":840,"connectStart":840,"domainLookupEnd":840,"domainLookupStart":840,"fetchStart":840,"redirectEnd":0,"redirectStart":0,"requestStart":840,"responseEnd":1023.6999998092651,"responseStart":1023.5999999046326,"secureConnectionStart":840},{"duration":215.5,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":840.1999998092651,"connectEnd":840.1999998092651,"connectStart":840.1999998092651,"domainLookupEnd":840.1999998092651,"domainLookupStart":840.1999998092651,"fetchStart":840.1999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":840.1999998092651,"responseEnd":1055.6999998092651,"responseStart":1055.6999998092651,"secureConnectionStart":840.1999998092651},{"duration":218.7000002861023,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":840.2999997138977,"connectEnd":840.2999997138977,"connectStart":840.2999997138977,"domainLookupEnd":840.2999997138977,"domainLookupStart":840.2999997138977,"fetchStart":840.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":840.2999997138977,"responseEnd":1059,"responseStart":1058.9000000953674,"secureConnectionStart":840.2999997138977},{"duration":219.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":840.5,"connectEnd":840.5,"connectStart":840.5,"domainLookupEnd":840.5,"domainLookupStart":840.5,"fetchStart":840.5,"redirectEnd":0,"redirectStart":0,"requestStart":840.5,"responseEnd":1059.6999998092651,"responseStart":1059.6999998092651,"secureConnectionStart":840.5},{"duration":219.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":840.5999999046326,"connectEnd":840.5999999046326,"connectStart":840.5999999046326,"domainLookupEnd":840.5999999046326,"domainLookupStart":840.5999999046326,"fetchStart":840.5999999046326,"redirectEnd":0,"redirectStart":0,"requestStart":840.5999999046326,"responseEnd":1060.2999997138977,"responseStart":1060.2999997138977,"secureConnectionStart":840.5999999046326},{"duration":219.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":840.7999997138977,"connectEnd":840.7999997138977,"connectStart":840.7999997138977,"domainLookupEnd":840.7999997138977,"domainLookupStart":840.7999997138977,"fetchStart":840.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":840.7999997138977,"responseEnd":1060.6999998092651,"responseStart":1060.6999998092651,"secureConnectionStart":840.7999997138977},{"duration":220.2999997138977,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":841,"connectEnd":841,"connectStart":841,"domainLookupEnd":841,"domainLookupStart":841,"fetchStart":841,"redirectEnd":0,"redirectStart":0,"requestStart":841,"responseEnd":1061.2999997138977,"responseStart":1061.2999997138977,"secureConnectionStart":841},{"duration":323.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":841.1999998092651,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":841.1999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1164.2999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":220.7000002861023,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":841.2999997138977,"connectEnd":841.2999997138977,"connectStart":841.2999997138977,"domainLookupEnd":841.2999997138977,"domainLookupStart":841.2999997138977,"fetchStart":841.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":841.2999997138977,"responseEnd":1062,"responseStart":1062,"secureConnectionStart":841.2999997138977},{"duration":322.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":841.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":841.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":1164.4000000953674,"responseStart":0,"secureConnectionStart":0},{"duration":221,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":841.6999998092651,"connectEnd":841.6999998092651,"connectStart":841.6999998092651,"domainLookupEnd":841.6999998092651,"domainLookupStart":841.6999998092651,"fetchStart":841.6999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":841.6999998092651,"responseEnd":1062.6999998092651,"responseStart":1062.6999998092651,"secureConnectionStart":841.6999998092651},{"duration":514.6999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":843.0999999046326,"connectEnd":843.0999999046326,"connectStart":843.0999999046326,"domainLookupEnd":843.0999999046326,"domainLookupStart":843.0999999046326,"fetchStart":843.0999999046326,"redirectEnd":0,"redirectStart":0,"requestStart":843.0999999046326,"responseEnd":1357.7999997138977,"responseStart":1357.7999997138977,"secureConnectionStart":843.0999999046326},{"duration":515.1999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":843.0999999046326,"connectEnd":843.0999999046326,"connectStart":843.0999999046326,"domainLookupEnd":843.0999999046326,"domainLookupStart":843.0999999046326,"fetchStart":843.0999999046326,"redirectEnd":0,"redirectStart":0,"requestStart":843.0999999046326,"responseEnd":1358.2999997138977,"responseStart":1358.2999997138977,"secureConnectionStart":843.0999999046326},{"duration":65.69999980926514,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":1175.9000000953674,"connectEnd":1175.9000000953674,"connectStart":1175.9000000953674,"domainLookupEnd":1175.9000000953674,"domainLookupStart":1175.9000000953674,"fetchStart":1175.9000000953674,"redirectEnd":0,"redirectStart":0,"requestStart":1175.9000000953674,"responseEnd":1241.5999999046326,"responseStart":1241.5999999046326,"secureConnectionStart":1175.9000000953674},{"duration":69.7999997138977,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/be9ff0efea54a6453d2ac60b92912a09/_/download/contextbatch/js/browser-metrics-plugin.contrib,-_super,-project.issue.navigator,-jira.view.issue,-atl.general/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":1293.9000000953674,"connectEnd":1293.9000000953674,"connectStart":1293.9000000953674,"domainLookupEnd":1293.9000000953674,"domainLookupStart":1293.9000000953674,"fetchStart":1293.9000000953674,"redirectEnd":0,"redirectStart":0,"requestStart":1293.9000000953674,"responseEnd":1363.6999998092651,"responseStart":1363.6999998092651,"secureConnectionStart":1293.9000000953674}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":14,"responseStart":833,"responseEnd":834,"domLoading":836,"domInteractive":1525,"domContentLoadedEventStart":1525,"domContentLoadedEventEnd":1576,"domComplete":1631,"loadEventStart":1631,"loadEventEnd":1633,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"e9aaf2c8cd77f9","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":797,"dbReadsTimeInMs":16,"dbConnsTimeInMs":18,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Kunal Kedari,
Please Refer following 3C's
concern : OCSD->Production->Server error is displaying for "Eligibility Rules Summary" tab.
Cause : in DB AdditionalFieldInfo table Label for this Field is inserted as NULL.
Correction : code fix. Null condition is handled of Label for Additional Field of type paragraph .
CC:Amruta Lohiya,Neelam Yangal
Thanks & Regards,
Vinanti R. Yadav