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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Query Resolution
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Environment:Production
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Reported by:Support
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Module:BenAdmin - Enrollment
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Issue Importance:Must Have
Here are the items for El Dorado
• I just took Steve Russell through the OE tunnel. He is dropping his OE3 Health Trust coverage and going with County coverage. We chose option A and then the OE3 HEalth Trust form page popped up. We by-passed it and chose County Kaiser HMO. On his confirmation statement, under future coverage, he is showing as being enrolled in both OE3 Health trust and County Kaiser. (sent to us 10/17)
• Can you please look at this employee's account ASAP? Why is it putting him into Blue Shield for the month of January?!- Walter Thornton (sent to us 10/20)
• Spouse designation issue – sent to us last week and it’s still an issue this week (Colby Earl) (sent to us 10/20)
- relates to
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WT-5677 El Dorado New Termination Date Rule implementation
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- Stage Testing
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Deborah Mascot
Hi Debbie,
As per our discussion, we have not done further correction to these records, since these were previously set termination date of 12/31/2016. Please let us know in case any further action required on these records.
Thanks & Regards,
Satya Prakash
Hi Debbie,
Since El Dorado Open enrollment period has been over on 10/28. can you please revert the customization for Termination Date Policy at Company Information -> Effective Date/Termination Date Rule page?
The fix for new rule has been planned with Development and you can check its status in JIRA ID: WT-5677.
Regards,
Satya Prakash
I did this correction. Please do correct the records noted with the effective dates noted in the attached. Book2.xlsx
Deborah Mascot (Inactive)
added a comment - I did this correction. Please do correct the records noted with the effective dates noted in the attached. Book2.xlsx Hi Deborah Mascot,
As per our discussion, termination date correction for mentioned users has been done on production. Please find updated sheet. El_Dorado_TermDate_Corrections.xlsx
Regards,
Satya Prakash
Cc: Samir Vijay Siddha
Satya Can you make sure the below dates are corrected to the Actual Termination Date noted:
Name Given Term Date Actual Term Date
Jeffrey Whitlock 1/1/2017 12/31/2017
Eric Vanleeuwen 1/2/2017 12/31/2017
Caitlin Hayden 1/2/2017 12/31/2017
David Brownstein 1/2/2017 12/31/2017
Benjamin Basquez 1/2/2017 12/31/2017
Ricardo Flores 1/2/2017 12/31/2017
Stephen Beck 1/31/2017 12/31/2017
Alan Rosen 1/31/2017 12/31/2017
Fredrick Salonga 1/31/2017 12/31/2017
Walter Thornton 1/31/2017 12/31/2017
Lisa Dubois 10/28/2017 10/31/2017
Steven Pedretti 10/28/2017 10/31/2017
Steven Payne 10/31/2017 10/31/2017