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  1. WORKTERRA
  2. WT-5646

[riskmanagement] WorkTerra confirmation

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      Support
    • Module:
      BenAdmin - Enrollment
    • Issue Importance:
      Must Have

      Description

      Here are the items for El Dorado

      • I just took Steve Russell through the OE tunnel. He is dropping his OE3 Health Trust coverage and going with County coverage. We chose option A and then the OE3 HEalth Trust form page popped up. We by-passed it and chose County Kaiser HMO. On his confirmation statement, under future coverage, he is showing as being enrolled in both OE3 Health trust and County Kaiser. (sent to us 10/17)

      • Can you please look at this employee's account ASAP? Why is it putting him into Blue Shield for the month of January?!- Walter Thornton (sent to us 10/20)

      • Spouse designation issue – sent to us last week and it’s still an issue this week (Colby Earl) (sent to us 10/20)

        Attachments

        1. Beneficiary customization - Employee Optional Life Insurance.png
          179 kB
          WT-Admin
        2. Beneficiary plan customization.png
          247 kB
          WT-Admin
        3. Book2.xlsx
          10 kB
          Deborah Mascot
        4. Colby Earl - Designated Beneficiary.png
          33 kB
          WT-Admin
        5. Customization suggestion - Plan level.png
          8 kB
          WT-Admin
        6. El_Dorado_TermDate_Corrections.xlsx
          9 kB
          WT-Admin
        7. El Dorado.7z
          193 kB
          Venkatesh Pujari
        8. Fwd riskmanagement removing the ex wife from workterra.....msg
          30 kB
          WT-Admin
        9. screenshot-1.png
          101 kB
          Deborah Mascot
        10. Suggested Beneficiary customization.png
          4 kB
          WT-Admin

          Issue Links

            Activity

              People

              Assignee:
              Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive)
              Reporter:
              satyap WT-Admin
              Account Executive:
              Jennifer Leugers
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: