WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-5646

[riskmanagement] WorkTerra confirmation

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      Support
    • Module:
      BenAdmin - Enrollment
    • Issue Importance:
      Must Have

      Description

      Here are the items for El Dorado

      • I just took Steve Russell through the OE tunnel. He is dropping his OE3 Health Trust coverage and going with County coverage. We chose option A and then the OE3 HEalth Trust form page popped up. We by-passed it and chose County Kaiser HMO. On his confirmation statement, under future coverage, he is showing as being enrolled in both OE3 Health trust and County Kaiser. (sent to us 10/17)

      • Can you please look at this employee's account ASAP? Why is it putting him into Blue Shield for the month of January?!- Walter Thornton (sent to us 10/20)

      • Spouse designation issue – sent to us last week and it’s still an issue this week (Colby Earl) (sent to us 10/20)

        Attachments

          Issue Links

          relates to

          Change Request - Change Request WT-5677 El Dorado New Termination Date Rule implementation

          • Critical - This problem will block progress.
          • Stage Testing

            Activity

            Ascending order - Click to sort in descending order
            satyap Satya created issue -
            satyap Satya made changes -
            Field Original Value New Value
            Account Executive Jennifer Leugers [ jennifer.leugers ]
            Environment Production [ 10005 ]
            Issue Importance Must Have [ 11800 ]
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            satyap Satya made changes -
            Assignee Vijay Siddha [ vijays ] Satya [ ID10004 ]
            Status Open [ 1 ] In Progress [ 3 ]
            satyap Satya made changes -
            Attachment Customization suggestion - Plan level.png [ 29953 ]
            satyap Satya made changes -
            Attachment Fwd riskmanagement removing the ex wife from workterra.....msg [ 29954 ]
            satyap Satya made changes -
            Attachment Beneficiary customization - Employee Optional Life Insurance.png [ 29956 ]
            satyap Satya made changes -
            Attachment Beneficiary plan customization.png [ 29971 ]
            satyap Satya made changes -
            Attachment Suggested Beneficiary customization.png [ 29972 ]
            satyap Satya made changes -
            Attachment Colby Earl - Designated Beneficiary.png [ 29973 ]
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Venkatesh Pujari [ venkatesh.pujari ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Assignee Venkatesh Pujari [ venkatesh.pujari ] Satya [ ID10004 ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            satyap Satya made changes -
            Resolution Done [ 10000 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Venkatesh Pujari [ venkatesh.pujari ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Assignee Venkatesh Pujari [ venkatesh.pujari ] Amber Love-Jones [ alov ]
            Resolution Done [ 10000 ]
            Status Reopened [ 4 ] Resolved [ 5 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Attachment El Dorado.7z [ 30054 ]
            satyap Satya made changes -
            Link This issue relates to WT-5677 [ WT-5677 ]
            satyap Satya made changes -
            Assignee Amber Love-Jones [ alov ] Deborah Mascot [ deborah.mascot@ebsbenefits.com ]
            Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive) made changes -
            Assignee Deborah Mascot [ deborah.mascot@ebsbenefits.com ] Satya [ ID10004 ]
            Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive) made changes -
            Attachment screenshot-1.png [ 30502 ]
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Deborah Mascot [ deborah.mascot@ebsbenefits.com ]
            Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive) made changes -
            Attachment Book2.xlsx [ 31020 ]
            satyap Satya made changes -
            Attachment El_Dorado_TermDate_Corrections.xlsx [ 31403 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]

              People

              Assignee:
              Deborah.Mascot@ebsbenefits.com Deborah Mascot (Inactive)
              Reporter:
              satyap Satya
              Account Executive:
              Jennifer Leugers
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: