WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-5745

City of Redding - email broadcast

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      City of Redding
    • Module:
      BenAdmin
    • Issue Importance:
      Must Have

      Description

      Hello!

      Can you please send the below email broadcast to all employees/retirees for City of Redding with an incomplete status? This is a confirmation statement email.

      Dear [EmployeeName],
      This email is to notify you that your elections for the 2017 City of Redding group health benefits have saved successfully. Our email server was temporarily disabled. We apologize for the inconvenience.
      To view your confirmation statement on the 2017 group health benefits for the City of Redding please click the below URL.

      https://www.workterra.net/WORKTERRA
      Note: This is an auto generated message. Please do not reply back to this message.
      Thank you,
      WORKTERRA Admin

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-5902 City of Redding - email broadcast Issue

          • High - Serious problem that could block progress.
          • Closed

            Activity

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            11 older comments
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Venkatesh,

            Can you please check this feature on HSPL copy and confirm Kristi?

            Regards,
            Satya Prakash

            Cc: Rakesh Roy Venkatesh Pujari Samir Vijay Siddha

            Show
            satyap Satya added a comment - Hi Venkatesh, Can you please check this feature on HSPL copy and confirm Kristi? Regards, Satya Prakash Cc: Rakesh Roy Venkatesh Pujari Samir Vijay Siddha
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Kristi Smith,

            We have verified the email broadcast functionality and observed that the mails are being sent to the EE's if they are eligible to receive email. Please could you let us know any specific EE for which the mail is not being sent.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Kristi Smith , We have verified the email broadcast functionality and observed that the mails are being sent to the EE's if they are eligible to receive email. Please could you let us know any specific EE for which the mail is not being sent. Thanks, Venkatesh
            Hide
            Permalink
            kristi.smith Kristi Smith (Inactive) added a comment -

            Venkatesh Pujari

            Shawn Avery and Donna Hackworth did not receive emails. They are both the Client admins.

            Show
            kristi.smith Kristi Smith (Inactive) added a comment - Venkatesh Pujari Shawn Avery and Donna Hackworth did not receive emails. They are both the Client admins.
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Kristi Smith,

            We have verified the above EEs and observed some issue in the system. If you want these employees to receive an email you can do this by explicitly selecting their Bargaining Unit and then mail will be sent to the email address specified for that EE.

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Kristi Smith , We have verified the above EEs and observed some issue in the system. If you want these employees to receive an email you can do this by explicitly selecting their Bargaining Unit and then mail will be sent to the email address specified for that EE. Thanks, Venkatesh
            Hide
            Permalink
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Hi Kristi Smith,

            Linked the JIRA created for the issue of mail broadcast

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Kristi Smith , Linked the JIRA created for the issue of mail broadcast Thanks, Venkatesh

              People

              Assignee:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              Reporter:
              kristi.smith Kristi Smith (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: