WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-5902

City of Redding - email broadcast Issue

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin, Platform
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - EDS
    • Reported by:
      Harbinger

      Description

      Steps:-
      1] When all or none options are selected in class1 field and clicked on send email button emails are not being sent.
      2] If explicitly we select any other class then mails are sent.

      Refer to linked ticket for more information

        Attachments

          Issue Links

          relates to

          Support Activity - Support Activity WT-5745 City of Redding - email broadcast

          • High - Serious problem that could block progress.
          • Resolved

            Activity

            Ascending order - Click to sort in descending order
            venkatesh.pujari Venkatesh Pujari (Inactive) created issue -
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-5745 [ WT-5745 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Description Steps:-
            1] When all or none options are selected in class1 field and clicked on send email button emails are not being sent.
            2] If explicitly we select any other class then mails are sent.

            Refer to linked ticket.             		Steps:-
            1] When all or none options are selected in class1 field and clicked on send email button emails are not being sent.
            2] If explicitly we select any other class then mails are sent.

            Refer to linked ticket for more information
            satyap Satya made changes -
            Account Executive Kristi Smith [ kristi.smith ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Aarati Sabnis [ aarati.sabnis ]
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment -

            Hello Venkatesh Pujari,

            It is checked on local and mails are sent. We have looked into mailroot-> pickpup folder.
            Mail were there.
            Code of local and production environment is also same.
            Now we have taken down City of Redding company to local.
            We will check it on Local on tomorrow morning on priority.

            Thanks & Regards,
            Aarati R. Sabnis

            CC Satya Swapnil Pandhare

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hello Venkatesh Pujari , It is checked on local and mails are sent. We have looked into mailroot-> pickpup folder. Mail were there. Code of local and production environment is also same. Now we have taken down City of Redding company to local. We will check it on Local on tomorrow morning on priority. Thanks & Regards, Aarati R. Sabnis CC Satya Swapnil Pandhare
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - - edited

            Hello Venkatesh Pujari,

            Concern : When all or none options are selected in class1 field and clicked on send email button emails are not being sent.

            Cause : Code of local and production environment was same. Only difference is in the stored procedure where size of TO,CC and BCC is not MAX.

            Correction : Stored procedure is changed now and for unit testing, bulk of emails are sent on production environment. It is working properly.

            Thanks & Regards,
            Aarati R. Sabnis

            CC Swapnil Pandhare Satya

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - - edited Hello Venkatesh Pujari , Concern : When all or none options are selected in class1 field and clicked on send email button emails are not being sent. Cause : Code of local and production environment was same. Only difference is in the stored procedure where size of TO,CC and BCC is not MAX. Correction : Stored procedure is changed now and for unit testing, bulk of emails are sent on production environment. It is working properly. Thanks & Regards, Aarati R. Sabnis CC Swapnil Pandhare Satya
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Aarati Sabnis [ aarati.sabnis ] Venkatesh Pujari [ venkatesh.pujari ]
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            CC : Satya

            Hi Aarati Sabnis

            From your comments, it is not understood on which environment you have done the change.
            Also, if its assigned to venkatesh , why the status is In development still?

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Hi Aarati Sabnis From your comments, it is not understood on which environment you have done the change. Also, if its assigned to venkatesh , why the status is In development still? Thanks, Swapnil P.
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Production Complete [ 10028 ] Closed [ 6 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Aarati Sabnis (Inactive) made transition -
            Open In Development
            		23h 23m 1
            Aarati Sabnis (Inactive) made transition -
            In Development In LB Testing
            		2d 9h 50m 1
            Aarati Sabnis (Inactive) made transition -
            In LB Testing Stage Testing
            		11s 1
            Aarati Sabnis (Inactive) made transition -
            Stage Testing In Production Testing
            		8s 1
            Venkatesh Pujari (Inactive) made transition -
            In Production Testing Production Complete
            		4d 18h 18m 1
            Venkatesh Pujari (Inactive) made transition -
            Production Complete Closed
            		8s 1

              People

              Assignee:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              Reporter:
              venkatesh.pujari Venkatesh Pujari (Inactive)
              Account Executive:
              Kristi Smith (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: