JP, I viewed the EE and I see them enrolled. View these screen shots for future dates 1/01/17 - 12/31/17 Janine

Janie,
I see them enrolled in WT but what about the enrollment report?

Jennifer Philp | Account Executive, WORKTERRA
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-218-3532 | FAX: 925-460-3920 | jennifer.philp@ebsbenefits.com<jennifer.philp@ebsbenefits.com>
[cid:image001.jpg@01D24FC9.BA2DA4E0]<http://twitter.com/#!/workterra> [cid:image002.jpg@01D24FC9.BA2DA4E0] <http://www.linkedin.com/company/workterra> [cid:image003.png@01D24FC9.BA2DA4E0] <http://www.facebook.com/workterra> [Description: Description: Description: http://chemtool.com/uploaded/six%20sigma%20logo.jpg] <http://en.wikipedia.org/wiki/Six_Sigma>

I see, can you tell me how you ran the report?

Have the client view the 2017 Report saved

Hi Prasanna,

Employee "Victoria Merk" i having EE+CH tier enrollment in Dental & Vision however it is shown as 'EE' tier only at Report '2017'. We need to check this on priority.

They are verifying it for carrier file which is due tomorrow 12/07.

Regards,
Satya Prakash

Cc: Hrishikesh Deshpande Vijay Siddha Samir

Hi Satya,

Record for employee "Victoria Merk" is proper on standard enrollment report.
We ran Standard Enrollment report with date range of 1/1/2017 - 12/31/2017 for Medical, Dental and Vision benefit types.
Employee "Victoria Merk" is coming with tier EE+CH.
Please refer:

Please let us know, if anything more needs to be checked for.

cc: Hrishikesh Deshpande, Vijay Siddha, Samir

Hi Prasanna,

I had discussed this with Jennifer Melgoza and she informed that report named '2017' still shows EE only tier for vision:

Can we check this?

Regards,
Satya Prakash

Hi Satya,

Did check for report "2017".
Yes there is issue with coverage tier labels.

Following are the 3C's:
Concern:
Incorrect coverage tier label is appear on Enrollment report.

Cause:
Report is showing Coverage Tier Label as per the HealthTierID in database.
For this election there is incorrect Health Tier ID in enrollment table.
Did pull report "2017" by adding field for Coverages and can see discrepancy.
Please refer below screen shot:

Correction:
Data correction will be required where HealthTierIDs are not as per coverage.
Please assign this ticket accordingly.

cc: Samir, Hrishikesh Deshpande, Vijay Siddha

Prasanna Karlekar is this something that needs to be changed on the back end? This is occurring on reports and on EDI/ carrier files.

Hi Amruta,

Can we get HealthtierID corrections done for CAISO. Their payroll file is about to run today.

Regards,
Satya Prakash

Cc: Samir Avnish Yadav

Jennifer Melgoza
We have corrected health tier of "Victoria Merk" and "Yanni Chen" employees elections. Please confirm

CC: Samir,Vijay Siddha

Hi Amruta Lohiya the client needs a full audit they mention this is not just a vision issue and these are not the only employee

Lorena.Nava@ebsbenefits.com Jennifer Leugers

Amruta Lohiya Client will need 3 C's please

Jennifer Melgoza
Concern: Incorrect coverage tier label is appear on Enrollment report.

Cause: We are in progress to replicate this issue by trying in different browsers and for different scenarios.

Correction: We have scan this company and found these two affected employees with coverage and Health tier member count miss match. We have corrected their records.

Avnish will scan for wrong coverage tier where health tier member count is same but instead spouse, DP or vice versa got inserted and will update you in JIRA WT - 6941.

CC: Samir, Vijay Siddha

Amruta Lohiya Neelam Yangal there were three – so we need to scan this carrier and further carriers that have tiers thoroughly Please provide an ETA - client is waiting for an ETA.

Jennifer Melgoza
3rd employee will cover in WT - 6941 scan.

Neelam Yangal
Please look into root cause of this issue.

Hi Amruta Lohiya,

CC: Samir

I tried to reproduce this issue on hspl copy on production for the same affected employee.
But I am not able to reproduce this issue from OE tunnel, Employee Login, Admin Login.

As below are some observation while analyzing this issue.
1) Recently health tier id went wrong from enrollment mode ID = 13 (Import enrollment) you can refer Blue Diamond company(BDG) on production. (We can take import team help on this)
2)Some are the old enrollments are carry forward, which already had health tier id wrong.
but this issue is not reproducing now.
3) We need to correct the existing corrupted data from all company. so that if again issue comes we can focus our analysis further to particular scenario.

Please let me know more inputs on this.

Thanks,
Neelam

Hi Amruta Lohiya,

Please find attached sheet for today's data correction status.
WrongHealthTierIDCorrectionCompanyList.xls

Thanks,
Neelam

Neelam Yangal Is this open?

Jyoti MayneSatya

CC: Satya, Jyoti Mayne

Rakesh Roy: Yes this is open, This is very long data correction and did not got time to do further data correction.

CC: Satya

duplicate of WT-2288