WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7185

NSHE Export Error- Deduction Report

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - Export

      Description

      1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.

      2. The premium piece of the NSHE export (South Billing Deductions UNLV) is outputting something goofy for one employee.

      X2 000191210110120166432G000000004760

      The highlighted element is mapped to Enrollment Employee Cost. This employee (Ruben Ghostal) is incorrect. His premium is $21.00 monthly, and is reflected as such everywhere I look in the system. Where is this $47.60 coming from?!?

        Attachments

          Issue Links

          relates to

          Support Activity - Support Activity WT-7230 NSHE Payroll Deduction report shows double cost

          • High - Serious problem that could block progress.
          • Resolved

            Activity

            Ascending order - Click to sort in descending order
            michelle.parker Michelle Parker (Inactive) created issue -
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            satyap Satya added a comment -

            Hi Hrishikesh,

            Can you please get this verified. In case issue observed, please discuss with Prasanna Karlekar once.

            Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - Hi Hrishikesh, Can you please get this verified. In case issue observed, please discuss with Prasanna Karlekar once. Regards, Satya Prakash
            satyap Satya made changes -
            Field Original Value New Value
            Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ]
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            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Prasanna Karlekar and Vinayak Kulkarni,

            There is issue in Report and on Export file.

            1) Issue on Report - Employee cost showing double on Payroll deduction report, When we see Cost on UI or on Enrollment report it shows correct.

            2) Issue on Export - Employee "Ruben Ghosal" cost is $21 and it should be export on file but on file it is showing as $47.60

            Can you please look into this.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Prasanna Karlekar and Vinayak Kulkarni , There is issue in Report and on Export file. 1) Issue on Report - Employee cost showing double on Payroll deduction report, When we see Cost on UI or on Enrollment report it shows correct. 2) Issue on Export - Employee "Ruben Ghosal" cost is $21 and it should be export on file but on file it is showing as $47.60 Can you please look into this. Thanks, Hrishikesh.
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Prasanna Karlekar [ prasanna ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Remaining Estimate 0.5h [ 1800 ]
            Original Estimate 7h [ 25200 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Remaining Estimate 0.5h [ 1800 ] 7h [ 25200 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Remaining Estimate 7h [ 25200 ] 6h [ 21600 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 13601 [ 13601 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Worklog Id 13601 [ 13601 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Attachment Deborah Fisher - Critical Illness.png [ 35321 ]
            Hide
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            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Michelle Parker,

            Below are details for Export Point.

            Concern: Issue on Export - Employee "Ruben Ghosal" cost is $21 and it should be export on file but on file it is showing as $47.60

            Respective employee exported on "North Billing Deduction-UNR" and cost exported properly as 21.
            X2 000134973110120166432G000000002100
            Mentioned row is from template "South Billing Deductions UNLV" and employee is "Deborah Fisher". Cost exporting properly on file ie. 47.60
            X2 000191210110120166432G000000004760

            Thanks,
            Rohan J Khandave

            CC – Vinayak Kulkarni , Ganesh Sadawarte , Rakesh Shahane , Hrishikesh Deshpande

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Michelle Parker , Below are details for Export Point. Concern: Issue on Export - Employee "Ruben Ghosal" cost is $21 and it should be export on file but on file it is showing as $47.60 Respective employee exported on "North Billing Deduction-UNR" and cost exported properly as 21. X2 000134973110120166432G000000002100 Mentioned row is from template "South Billing Deductions UNLV" and employee is "Deborah Fisher". Cost exporting properly on file ie. 47.60 X2 000191210110120166432G000000004760 Thanks, Rohan J Khandave CC – Vinayak Kulkarni , Ganesh Sadawarte , Rakesh Shahane , Hrishikesh Deshpande
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Status In Development [ 10007 ] Open [ 1 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Defects [ 29027 ] WT_Support [ 29110 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Rohan Khandave [ rohan.khandave ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Permalink
            rohan.khandave Rohan J Khandave (Inactive) logged work - 16/Dec/16 02:45 PM
            • Time Spent:
              3h
               
              <No comment>
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Assignee Rohan Khandave [ rohan.khandave ] Michelle Parker [ michelle.parker ]
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Remaining Estimate 6h [ 21600 ] 3h [ 10800 ]
            Time Spent 1h [ 3600 ] 4h [ 14400 ]
            Worklog Id 14073 [ 14073 ]
            Hide
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            michelle.parker Michelle Parker (Inactive) added a comment -

            FYI.

            Show
            michelle.parker Michelle Parker (Inactive) added a comment - FYI.
            michelle.parker Michelle Parker (Inactive) made changes -
            Assignee Michelle Parker [ michelle.parker ] Debbie Kulling [ dkulling ]
            Permalink
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) logged work - 16/Dec/16 06:23 PM - edited
            • Time Spent:
              1h
               
              <No comment>
            Hide
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            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Michelle Parker,

            Please refer WT-7230 for reports related update.

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Michelle Parker , Please refer WT-7230 for reports related update.
            prasanna Prasanna Karlekar (Inactive) made changes -
            Link This issue relates to WT-7230 [ WT-7230 ]
            Hide
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            michelle.parker Michelle Parker (Inactive) added a comment -

            Debbie Kulling For your review.

            Show
            michelle.parker Michelle Parker (Inactive) added a comment - Debbie Kulling For your review.
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Rohan J Khandave (Inactive) made transition -
            Open In Development
            		18h 28m 1
            Rohan J Khandave (Inactive) made transition -
            In Development Open
            		46s 1
            Rohan J Khandave (Inactive) made transition -
            Open In Progress
            		24s 1
            Rohan J Khandave (Inactive) made transition -
            In Progress Resolved
            		23s 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              michelle.parker Michelle Parker (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 7h
                  7h
                  Remaining:
                  Time Spent - 4h Remaining Estimate - 3h
                  3h
                  Logged:
                  Time Spent - 4h Remaining Estimate - 3h
                  4h