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Type:
Support Activity
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Status: Resolved
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:Support
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Module:BenAdmin - Report
1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.
The highlighted element is mapped to Enrollment Employee Cost. This employee (Ruben Ghostal) is incorrect. His premium is $21.00 monthly, and is reflected as such everywhere I look in the system. Where is this $47.60 coming from?!?
Hi Michelle Parker,
Following are the 3Cs:
Concern:
Payroll report shows the monthly premium doubled for all employees
Cause:
This is as per system behavior.
Pay periods for this company are spanning across the months.
For input date 12/15/2016, as per the pay periods in the system, report is executed for span 12/11/2016 - 1/9/2017. Cost calculation is done for the month of Dec 2016 as well as Jan 2017. Final output is sum up of both months. Hence the cost is getting doubled.
Correction:
No correction required.
Also, please let us know, if this requirement can be fulfilled using Billing report or not.
cc: Satya, Samir, Rakesh Roy, Jyoti Agrawal
For your review.
Hi Michelle Parker,
We are analyzing the root cause. We will provide an update tomorrow i.e. 20-Dec-2016.