-
Type:
Support Activity
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
Support Task Type:
Data Load
-
-
-
Hi,
Do we have a fix for negative hours sent on an ACA hours import. This creates kickouts and these hours do not end up getting loaded.
Please advise.
Thanks!
Cindy
{"report":{"apdex":1,"isInitial":true,"journeyId":"2cb7e40c-9f0d-4be3-a07f-3331a8e96ec9","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":620.1000003814697,"redirectCount":0,"resourceLoadedEnd":578,"resourceLoadedStart":119.80000019073486,"resourceTiming":[{"duration":11.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":119.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":119.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":131.60000038146973,"responseStart":0,"secureConnectionStart":0},{"duration":11.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":120.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":120.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":131.9000005722046,"responseStart":0,"secureConnectionStart":0},{"duration":12.299999237060547,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":120.20000076293945,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":120.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":132.5,"responseStart":0,"secureConnectionStart":0},{"duration":12.100000381469727,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":120.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":120.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":132.60000038146973,"responseStart":0,"secureConnectionStart":0},{"duration":12.09999942779541,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":120.70000076293945,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":120.70000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":132.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":66.5,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":120.90000057220459,"connectEnd":120.90000057220459,"connectStart":120.90000057220459,"domainLookupEnd":120.90000057220459,"domainLookupStart":120.90000057220459,"fetchStart":120.90000057220459,"redirectEnd":0,"redirectStart":0,"requestStart":120.90000057220459,"responseEnd":187.4000005722046,"responseStart":187.4000005722046,"secureConnectionStart":120.90000057220459},{"duration":119.39999961853027,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":121.10000038146973,"connectEnd":121.10000038146973,"connectStart":121.10000038146973,"domainLookupEnd":121.10000038146973,"domainLookupStart":121.10000038146973,"fetchStart":121.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":121.10000038146973,"responseEnd":240.5,"responseStart":240.5,"secureConnectionStart":121.10000038146973},{"duration":122.39999961853027,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":121.20000076293945,"connectEnd":121.20000076293945,"connectStart":121.20000076293945,"domainLookupEnd":121.20000076293945,"domainLookupStart":121.20000076293945,"fetchStart":121.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":121.20000076293945,"responseEnd":243.60000038146973,"responseStart":243.60000038146973,"secureConnectionStart":121.20000076293945},{"duration":122.60000038146973,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":121.5,"connectEnd":121.5,"connectStart":121.5,"domainLookupEnd":121.5,"domainLookupStart":121.5,"fetchStart":121.5,"redirectEnd":0,"redirectStart":0,"requestStart":121.5,"responseEnd":244.10000038146973,"responseStart":244.10000038146973,"secureConnectionStart":121.5},{"duration":122.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":121.60000038146973,"connectEnd":121.60000038146973,"connectStart":121.60000038146973,"domainLookupEnd":121.60000038146973,"domainLookupStart":121.60000038146973,"fetchStart":121.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":121.60000038146973,"responseEnd":244.4000005722046,"responseStart":244.4000005722046,"secureConnectionStart":121.60000038146973},{"duration":123.09999942779541,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":121.70000076293945,"connectEnd":121.70000076293945,"connectStart":121.70000076293945,"domainLookupEnd":121.70000076293945,"domainLookupStart":121.70000076293945,"fetchStart":121.70000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":121.70000076293945,"responseEnd":244.80000019073486,"responseStart":244.80000019073486,"secureConnectionStart":121.70000076293945},{"duration":123.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":121.90000057220459,"connectEnd":121.90000057220459,"connectStart":121.90000057220459,"domainLookupEnd":121.90000057220459,"domainLookupStart":121.90000057220459,"fetchStart":121.90000057220459,"redirectEnd":0,"redirectStart":0,"requestStart":121.90000057220459,"responseEnd":245.10000038146973,"responseStart":245.10000038146973,"secureConnectionStart":121.90000057220459},{"duration":207.39999961853027,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":122.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":122.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":329.5,"responseStart":0,"secureConnectionStart":0},{"duration":123.39999961853027,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":122.20000076293945,"connectEnd":122.20000076293945,"connectStart":122.20000076293945,"domainLookupEnd":122.20000076293945,"domainLookupStart":122.20000076293945,"fetchStart":122.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":122.20000076293945,"responseEnd":245.60000038146973,"responseStart":245.60000038146973,"secureConnectionStart":122.20000076293945},{"duration":207.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":122.40000057220459,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":122.40000057220459,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":329.70000076293945,"responseStart":0,"secureConnectionStart":0},{"duration":123.5,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":122.60000038146973,"connectEnd":122.60000038146973,"connectStart":122.60000038146973,"domainLookupEnd":122.60000038146973,"domainLookupStart":122.60000038146973,"fetchStart":122.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":122.60000038146973,"responseEnd":246.10000038146973,"responseStart":246.10000038146973,"secureConnectionStart":122.60000038146973},{"duration":376.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":123.80000019073486,"connectEnd":123.80000019073486,"connectStart":123.80000019073486,"domainLookupEnd":123.80000019073486,"domainLookupStart":123.80000019073486,"fetchStart":123.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":123.80000019073486,"responseEnd":500.30000019073486,"responseStart":500.30000019073486,"secureConnectionStart":123.80000019073486},{"duration":387.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":123.90000057220459,"connectEnd":123.90000057220459,"connectStart":123.90000057220459,"domainLookupEnd":123.90000057220459,"domainLookupStart":123.90000057220459,"fetchStart":123.90000057220459,"redirectEnd":0,"redirectStart":0,"requestStart":123.90000057220459,"responseEnd":511.20000076293945,"responseStart":511.20000076293945,"secureConnectionStart":123.90000057220459},{"duration":141.29999923706055,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":341.20000076293945,"connectEnd":341.20000076293945,"connectStart":341.20000076293945,"domainLookupEnd":341.20000076293945,"domainLookupStart":341.20000076293945,"fetchStart":341.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":341.20000076293945,"responseEnd":482.5,"responseStart":482.5,"secureConnectionStart":341.20000076293945},{"duration":54.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/be9ff0efea54a6453d2ac60b92912a09/_/download/contextbatch/js/browser-metrics-plugin.contrib,-_super,-project.issue.navigator,-jira.view.issue,-atl.general/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":523.5,"connectEnd":523.5,"connectStart":523.5,"domainLookupEnd":523.5,"domainLookupStart":523.5,"fetchStart":523.5,"redirectEnd":0,"redirectStart":0,"requestStart":523.5,"responseEnd":578,"responseStart":578,"secureConnectionStart":523.5}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":13,"responseStart":114,"responseEnd":116,"domLoading":118,"domInteractive":683,"domContentLoadedEventStart":684,"domContentLoadedEventEnd":746,"domComplete":890,"loadEventStart":890,"loadEventEnd":892,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"1ba07dd4064501","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":78,"dbReadsTimeInMs":24,"dbConnsTimeInMs":26,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Smita Pawar (Inactive)
added a comment - Hi Jennifer,
We are working on this ticket. We will update you on 30 Jan 2017 [EOD] . 
i have attached the error for the negative hours. i will email the password for the file.
Vijay Siddha