-
Type:
Support Activity
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
Support Task Type:
Data Load
-
-
-
Hi,
Do we have a fix for negative hours sent on an ACA hours import. This creates kickouts and these hours do not end up getting loaded.
Please advise.
Thanks!
Cindy
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"77034c1d-738a-46e1-8764-70c5299add48","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1076.7999992370605,"redirectCount":0,"resourceLoadedEnd":1270.8999996185303,"resourceLoadedStart":355.29999923706055,"resourceTiming":[{"duration":243.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":355.29999923706055,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":355.29999923706055,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":599.0999994277954,"responseStart":0,"secureConnectionStart":0},{"duration":245.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":355.5999994277954,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":355.5999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":601.2999992370605,"responseStart":0,"secureConnectionStart":0},{"duration":246.10000038146973,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":355.79999923706055,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":355.79999923706055,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":601.8999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":246.89999961853027,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":355.8999996185303,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":355.8999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":602.7999992370605,"responseStart":0,"secureConnectionStart":0},{"duration":255.5,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":356.29999923706055,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":356.29999923706055,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":611.7999992370605,"responseStart":0,"secureConnectionStart":0},{"duration":315.5,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":356.5,"connectEnd":356.5,"connectStart":356.5,"domainLookupEnd":356.5,"domainLookupStart":356.5,"fetchStart":356.5,"redirectEnd":0,"redirectStart":0,"requestStart":356.5,"responseEnd":672,"responseStart":672,"secureConnectionStart":356.5},{"duration":356.5999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":356.69999980926514,"connectEnd":356.69999980926514,"connectStart":356.69999980926514,"domainLookupEnd":356.69999980926514,"domainLookupStart":356.69999980926514,"fetchStart":356.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":356.69999980926514,"responseEnd":713.2999992370605,"responseStart":713.2999992370605,"secureConnectionStart":356.69999980926514},{"duration":359.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":356.8999996185303,"connectEnd":356.8999996185303,"connectStart":356.8999996185303,"domainLookupEnd":356.8999996185303,"domainLookupStart":356.8999996185303,"fetchStart":356.8999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":356.8999996185303,"responseEnd":716.5999994277954,"responseStart":716.5999994277954,"secureConnectionStart":356.8999996185303},{"duration":360.0999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":357,"connectEnd":357,"connectStart":357,"domainLookupEnd":357,"domainLookupStart":357,"fetchStart":357,"redirectEnd":0,"redirectStart":0,"requestStart":357,"responseEnd":717.0999994277954,"responseStart":717.0999994277954,"secureConnectionStart":357},{"duration":360.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":357.19999980926514,"connectEnd":357.19999980926514,"connectStart":357.19999980926514,"domainLookupEnd":357.19999980926514,"domainLookupStart":357.19999980926514,"fetchStart":357.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":357.19999980926514,"responseEnd":717.5,"responseStart":717.5,"secureConnectionStart":357.19999980926514},{"duration":358.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":358.8999996185303,"connectEnd":358.8999996185303,"connectStart":358.8999996185303,"domainLookupEnd":358.8999996185303,"domainLookupStart":358.8999996185303,"fetchStart":358.8999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":358.8999996185303,"responseEnd":717.7999992370605,"responseStart":717.7999992370605,"secureConnectionStart":358.8999996185303},{"duration":359.1000003814697,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":359.0999994277954,"connectEnd":359.0999994277954,"connectStart":359.0999994277954,"domainLookupEnd":359.0999994277954,"domainLookupStart":359.0999994277954,"fetchStart":359.0999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":359.0999994277954,"responseEnd":718.1999998092651,"responseStart":718.1999998092651,"secureConnectionStart":359.0999994277954},{"duration":456.4000005722046,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":359.29999923706055,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":359.29999923706055,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":815.6999998092651,"responseStart":0,"secureConnectionStart":0},{"duration":359.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":359.3999996185303,"connectEnd":359.3999996185303,"connectStart":359.3999996185303,"domainLookupEnd":359.3999996185303,"domainLookupStart":359.3999996185303,"fetchStart":359.3999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":359.3999996185303,"responseEnd":719.0999994277954,"responseStart":719.0999994277954,"secureConnectionStart":359.3999996185303},{"duration":456.19999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":359.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":359.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":815.8999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":359.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":359.8999996185303,"connectEnd":359.8999996185303,"connectStart":359.8999996185303,"domainLookupEnd":359.8999996185303,"domainLookupStart":359.8999996185303,"fetchStart":359.8999996185303,"redirectEnd":0,"redirectStart":0,"requestStart":359.8999996185303,"responseEnd":719.5999994277954,"responseStart":719.5999994277954,"secureConnectionStart":359.8999996185303},{"duration":214.19999980926514,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":833.1999998092651,"connectEnd":833.1999998092651,"connectStart":833.1999998092651,"domainLookupEnd":833.1999998092651,"domainLookupStart":833.1999998092651,"fetchStart":833.1999998092651,"redirectEnd":0,"redirectStart":0,"requestStart":833.1999998092651,"responseEnd":1047.3999996185303,"responseStart":1047.3999996185303,"secureConnectionStart":833.1999998092651}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":262,"responseStart":349,"responseEnd":350,"domLoading":353,"domInteractive":1297,"domContentLoadedEventStart":1297,"domContentLoadedEventEnd":1352,"domComplete":1571,"loadEventStart":1571,"loadEventEnd":1574,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"ac52673be5194f","effectiveType":"4g","downlink":9.8,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":12,"dbConnsTimeInMs":14,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
i have attached the error for the negative hours. i will email the password for the file.
Vijay Siddha