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Type:
Support Activity
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Status:
Closed
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Priority:
Medium
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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-
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Support Task Type:
Data Load
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Hi,
Do we have a fix for negative hours sent on an ACA hours import. This creates kickouts and these hours do not end up getting loaded.
Please advise.
Thanks!
Cindy
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