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Type:
Support Activity
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Status:
Resolved
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Priority:
High
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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Support Task Type:
Configuration
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Module:
BenAdmin
- Enrollment
I cannot edit the pay period dates to match the payroll schedule below. I keep getting the erro below. Please update asap
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Hi Jyoti Mayne,
As discussed, I tried editing the pay periods for 2017 semi-monthly Payroll. However, we encountered the same error.
Also after clicking 'OK', we can't click anywhere on the screen, if we do so it keeps showing the same error and we have to close the window and login again.
Kindly request you to please look into this.
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CC: Mandar Kulkarni, Vijay Siddha