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  1. WORKTERRA
  2. WT-8628

Intrepid USA error on billing details reports

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      Attached is a spreadsheet with the errors I have found for Intrepid. This thing is a mess. Rates are doubling, Coverages are doubling, I have included notes next to each line item.

      The billing details coverage amounts don't match the enrollment coverage amounts. Is there anyway to stop the report from pulling life ltd std etc when they are still pending approval? These should not be billed for until we have approved coverage on them.

      Also on the child life this is a problem with all clients with this type of coverage - If the coverage is per family - ie - you have 1 child and elect $10,000 in coverage the approved coverage amount on the bill should be $10,000, likewise if you have 3 children. But the report pulls $30,000. This amount is incorrect. In most cases, however the premium is correct, not in all but in most. if we could find a fix for this across the board that would be great.

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            Hide
            Tkot Tracy Kot (Inactive) added a comment -

            Lisa Hernandez, hi Lisa, did you want to check this? I'm out until Monday but call me cell if you need my help. My Cell is 832-741-7269.

            Show
            Tkot Tracy Kot (Inactive) added a comment - Lisa Hernandez , hi Lisa, did you want to check this? I'm out until Monday but call me cell if you need my help. My Cell is 832-741-7269.
            Hide
            lhernandez Lisa Hernandez (Inactive) added a comment -

            We will check it since it is supposed to be fixed now. I will pull the reports tonight and check them .

            Thanks, Lisa

            Show
            lhernandez Lisa Hernandez (Inactive) added a comment - We will check it since it is supposed to be fixed now. I will pull the reports tonight and check them . Thanks, Lisa
            Hide
            Tkot Tracy Kot (Inactive) added a comment -

            Lisa Hernandez, hi Lisa, I know you were going to check this mid March. IS this all corrected now and reports all provided to Intrepid? Thanks.

            Show
            Tkot Tracy Kot (Inactive) added a comment - Lisa Hernandez , hi Lisa, I know you were going to check this mid March. IS this all corrected now and reports all provided to Intrepid? Thanks.
            Hide
            lhernandez Lisa Hernandez (Inactive) added a comment -

            We had already pulled the bills by the time the corrections were made for this ticket and I have not had time to go back and pull new reports to check for errors. I will have Cindy Sanchez let me know if there are any errors when she pulls the bill for May in April.

            Thanks,
            Lisa

            Show
            lhernandez Lisa Hernandez (Inactive) added a comment - We had already pulled the bills by the time the corrections were made for this ticket and I have not had time to go back and pull new reports to check for errors. I will have Cindy Sanchez let me know if there are any errors when she pulls the bill for May in April. Thanks, Lisa
            Hide
            lhernandez Lisa Hernandez (Inactive) added a comment -
            Show
            lhernandez Lisa Hernandez (Inactive) added a comment - Cindy Sanchez

              People

              Assignee:
              lhernandez Lisa Hernandez (Inactive)
              Reporter:
              lhernandez Lisa Hernandez (Inactive)
              Account Executive:
              Tracy Kot (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Meghana Joshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

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