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  1. WORKTERRA
  2. WT-8628

Intrepid USA error on billing details reports

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      Attached is a spreadsheet with the errors I have found for Intrepid. This thing is a mess. Rates are doubling, Coverages are doubling, I have included notes next to each line item.

      The billing details coverage amounts don't match the enrollment coverage amounts. Is there anyway to stop the report from pulling life ltd std etc when they are still pending approval? These should not be billed for until we have approved coverage on them.

      Also on the child life this is a problem with all clients with this type of coverage - If the coverage is per family - ie - you have 1 child and elect $10,000 in coverage the approved coverage amount on the bill should be $10,000, likewise if you have 3 children. But the report pulls $30,000. This amount is incorrect. In most cases, however the premium is correct, not in all but in most. if we could find a fix for this across the board that would be great.

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            Activity

            aditya.vishwakarma Aditya Vishwakarma (Inactive) logged work - 28/Feb/17 01:54 PM
            • Time Spent:
              6.5h
               

              Analysis done for reported records.

            prasanna Prasanna Karlekar (Inactive) logged work - 28/Feb/17 11:30 PM
            • Time Spent:
              0.75h
               

              Issue Discussion
              Root Cause Analysis

            meghana.joshi Meghana Joshi (Inactive) logged work - 02/Mar/17 01:14 PM
            • Time Spent:
              5h
               
              <No comment>
            meghana.joshi Meghana Joshi (Inactive) logged work - 09/Mar/17 12:38 PM
            • Time Spent:
              1.5h
               

              Stage Testing

            meghana.joshi Meghana Joshi (Inactive) logged work - 14/Mar/17 11:06 AM
            • Time Spent:
              1h
               

              Production Testing

              People

              Assignee:
              lhernandez Lisa Hernandez (Inactive)
              Reporter:
              lhernandez Lisa Hernandez (Inactive)
              Account Executive:
              Tracy Kot (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Meghana Joshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

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                  14.75h