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  1. WORKTERRA
  2. WT-8927

City of West Covina- Adding EE, ES and Dep in system

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Module:
      BenAdmin - Enrollment
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Client reported issues with adding an EE, ES and Dep to the system in both stage and production environments

      First, it is hit or miss when we add an employee whether or not the employee actually gets added to the system. We attempted to add several employees and some finally posted to the system – others did not.

      Next, when we finally do get one to add – when we go to add a spouse or dependent - we do not receive the “pop up” that we have built for the spouse and dependent.

      cc: Debbie Kulling

      when we did get a participant to load, we now see that event though the confirm statement clearly shows he has the Life 1 benefit – it is no where to be found in the SA ToolBox.

      When we loaded all of the participants into the system, the auto enrolled plans (life and LTD) attached to all employees correctly. When we tested by adding new hires on Friday, March 17 and yesterday, the plans were auto enrolling correctly. Today, the plans are not auto enrolling. We reviewed the system, the auto enroll is still answered ‘yes’. We have included a screen shot of how the plan is built for Life 3, which should have been auto enrolled to Test Life. Please see confirm statement attached. The LTD plan should have been auto enrolled also.

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            Activity

            Hide
            dkulling Debbie Kulling added a comment - - edited

            We now having this issue at Hope Community Resources. The client cannot add a new employee on Stage Can someone please correct asap

            Show
            dkulling Debbie Kulling added a comment - - edited We now having this issue at Hope Community Resources. The client cannot add a new employee on Stage Can someone please correct asap
            Hide
            satyap Satya added a comment -

            Hi Debbie,

            We are able to add employee on Hope Community Resources - stage. Please find attached snapshot:

            Can you please share details if it is failing in any specific scenario?

            Regards,
            Satya Prakash

            Cc: Vijay Siddha Rakesh Roy Sheetal Bodhale Jyoti Mayne Samir

            Show
            satyap Satya added a comment - Hi Debbie, We are able to add employee on Hope Community Resources - stage. Please find attached snapshot: Can you please share details if it is failing in any specific scenario? Regards, Satya Prakash Cc: Vijay Siddha Rakesh Roy Sheetal Bodhale Jyoti Mayne Samir
            Hide
            prasadp Prasad Pise (Inactive) added a comment -

            Hi Alankar

            Please take it ahead. Jayshree is OOO.

            As per Jyoti Mayne previous comment,
            From sub rate screen it is not possible to add duplicate/overlapping age bands. It seems that from cloning functionality/OE setup Utility, duplicate age band for sub rate are getting added. Please confirm this.

            Thanks
            -Prasad

            Show
            prasadp Prasad Pise (Inactive) added a comment - Hi Alankar Please take it ahead. Jayshree is OOO. As per Jyoti Mayne previous comment, From sub rate screen it is not possible to add duplicate/overlapping age bands. It seems that from cloning functionality/OE setup Utility, duplicate age band for sub rate are getting added. Please confirm this. Thanks -Prasad
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment - - edited

            Hello Debbie Kulling,

            The server errors due to overlapping age bands in the Rates is solved on City of West Covina Production now - by deleting the overlapped age bands from the respective rates.

            We have also reproduced the issue and found out in what way system is allowing to have these overlapping age bands in the rates (issue is with import rate)
            Fix for the cause of this issue will be getting tracked with WT-8981 (separate new JIRA)

            Hence - You can close this JIRA if everything working fine for you.

            CC - Jyoti Mayne Prasad Pise Sachin Hingole Hrishikesh Deshpande Rakesh Roy Satya Jaideep Vinchurkar Suraj Sokasane Samir Vijay Siddha

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - - edited Hello Debbie Kulling , The server errors due to overlapping age bands in the Rates is solved on City of West Covina Production now - by deleting the overlapped age bands from the respective rates. We have also reproduced the issue and found out in what way system is allowing to have these overlapping age bands in the rates (issue is with import rate) Fix for the cause of this issue will be getting tracked with WT-8981 (separate new JIRA) Hence - You can close this JIRA if everything working fine for you. CC - Jyoti Mayne Prasad Pise Sachin Hingole Hrishikesh Deshpande Rakesh Roy Satya Jaideep Vinchurkar Suraj Sokasane Samir Vijay Siddha
            Hide
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Had reopened this ticket to change its resolution from 'Unresolved' to 'Done'.

              People

              Assignee:
              michelle.parker Michelle Parker (Inactive)
              Reporter:
              michelle.parker Michelle Parker (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              9 Start watching this issue

                Dates

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                Updated:
                Resolved:

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