Client reported issues with adding an EE, ES and Dep to the system in both stage and production environments

First, it is hit or miss when we add an employee whether or not the employee actually gets added to the system. We attempted to add several employees and some finally posted to the system – others did not.

Next, when we finally do get one to add – when we go to add a spouse or dependent - we do not receive the “pop up” that we have built for the spouse and dependent.

cc: Debbie Kulling

when we did get a participant to load, we now see that event though the confirm statement clearly shows he has the Life 1 benefit – it is no where to be found in the SA ToolBox.

When we loaded all of the participants into the system, the auto enrolled plans (life and LTD) attached to all employees correctly. When we tested by adding new hires on Friday, March 17 and yesterday, the plans were auto enrolling correctly. Today, the plans are not auto enrolling. We reviewed the system, the auto enroll is still answered ‘yes’. We have included a screen shot of how the plan is built for Life 3, which should have been auto enrolled to Test Life. Please see confirm statement attached. The LTD plan should have been auto enrolled also.