-
Type:
Support Activity
-
Status:
Closed
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
Support Task Type:
Configuration
-
-
-
Module:
BenAdmin
- Report
-
The deduction amount pulling out for the employee below is not correct even though it is correct in the UI and when I pull an enrollment report please advise
Ruben Ghosal’s monthly premium shows $47.60. It is $21.00 monthly in the system. This is the only employee (that I’ve seen) that is screwed up.
Template
- relates to
-
WT-12997
Caring Healthcare - Payroll deduction Report
-
-
Resolved
{"report":{"apdex":1,"isInitial":true,"journeyId":"2f5ddc36-bb09-4175-8b94-21349eeefc30","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":704.9000000953674,"redirectCount":0,"resourceLoadedEnd":887.4000000953674,"resourceLoadedStart":114.90000009536743,"resourceTiming":[{"duration":166.19999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":114.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":114.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":281.09999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":166,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":115.2000002861023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":115.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":281.2000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":166,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":115.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":115.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":281.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":166,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":115.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":115.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":281.40000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":166,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":115.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":115.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":281.5,"responseStart":0,"secureConnectionStart":0},{"duration":175.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":115.59999990463257,"connectEnd":115.59999990463257,"connectStart":115.59999990463257,"domainLookupEnd":115.59999990463257,"domainLookupStart":115.59999990463257,"fetchStart":115.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":115.59999990463257,"responseEnd":291.40000009536743,"responseStart":291.30000019073486,"secureConnectionStart":115.59999990463257},{"duration":200,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":115.80000019073486,"connectEnd":115.80000019073486,"connectStart":115.80000019073486,"domainLookupEnd":115.80000019073486,"domainLookupStart":115.80000019073486,"fetchStart":115.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":115.80000019073486,"responseEnd":315.80000019073486,"responseStart":315.80000019073486,"secureConnectionStart":115.80000019073486},{"duration":196.7999997138977,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":115.80000019073486,"connectEnd":115.80000019073486,"connectStart":115.80000019073486,"domainLookupEnd":115.80000019073486,"domainLookupStart":115.80000019073486,"fetchStart":115.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":115.80000019073486,"responseEnd":312.59999990463257,"responseStart":312.59999990463257,"secureConnectionStart":115.80000019073486},{"duration":200.5,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":116,"connectEnd":116,"connectStart":116,"domainLookupEnd":116,"domainLookupStart":116,"fetchStart":116,"redirectEnd":0,"redirectStart":0,"requestStart":116,"responseEnd":316.5,"responseStart":316.5,"secureConnectionStart":116},{"duration":201.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":116.09999990463257,"connectEnd":116.09999990463257,"connectStart":116.09999990463257,"domainLookupEnd":116.09999990463257,"domainLookupStart":116.09999990463257,"fetchStart":116.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":116.09999990463257,"responseEnd":317.5,"responseStart":317.5,"secureConnectionStart":116.09999990463257},{"duration":202.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":116.2000002861023,"connectEnd":116.2000002861023,"connectStart":116.2000002861023,"domainLookupEnd":116.2000002861023,"domainLookupStart":116.2000002861023,"fetchStart":116.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":116.2000002861023,"responseEnd":318.40000009536743,"responseStart":318.40000009536743,"secureConnectionStart":116.2000002861023},{"duration":202.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":116.30000019073486,"connectEnd":116.30000019073486,"connectStart":116.30000019073486,"domainLookupEnd":116.30000019073486,"domainLookupStart":116.30000019073486,"fetchStart":116.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":116.30000019073486,"responseEnd":319,"responseStart":319,"secureConnectionStart":116.30000019073486},{"duration":203.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":116.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":116.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":319.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":203.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":116.59999990463257,"connectEnd":116.59999990463257,"connectStart":116.59999990463257,"domainLookupEnd":116.59999990463257,"domainLookupStart":116.59999990463257,"fetchStart":116.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":116.59999990463257,"responseEnd":319.90000009536743,"responseStart":319.90000009536743,"secureConnectionStart":116.59999990463257},{"duration":204,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":116.7000002861023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":116.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.7000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":203.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":116.80000019073486,"connectEnd":116.80000019073486,"connectStart":116.80000019073486,"domainLookupEnd":116.80000019073486,"domainLookupStart":116.80000019073486,"fetchStart":116.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":116.80000019073486,"responseEnd":320.7000002861023,"responseStart":320.7000002861023,"secureConnectionStart":116.80000019073486}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":10,"responseStart":103,"responseEnd":105,"domLoading":112,"domInteractive":921,"domContentLoadedEventStart":921,"domContentLoadedEventEnd":975,"domComplete":1532,"loadEventStart":1532,"loadEventEnd":1534,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"d0bcedc1c8ec57","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":13,"dbConnsTimeInMs":15,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Raymond Williams (Inactive)
added a comment - Hi Debbie Kulling -
is this ticket still valid? 
Hi Prasanna Karlekar,
As we checked on export template it exported $21 on file. Could please check with report.
Thanks
Ganesh