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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Delete Request
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Environment:Stage
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Reported by:Client
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Module:BenAdmin
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Severity:Simple
Forwarded email to EDI mail box.
Message from Client:
We’re trying to delete all the employees (there are supposedly no dependents, enrollments or QEs according to the SA Utility) in Stage for County of Sutter, but when any of us try to use the SA Utility to do it. We get an error like the following:
Is this something you can fix or delete in some other way? We’re trying to load live data later today so we can submit the form to move them to live tomorrow.
Thanks,
Scott DeRousse | AVP, IT Engineering
ph: 412.446.4609 | fax: 412.276.6650| Cell: 412.508.9655
sderousse@benxcel.com
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 30/Mar/2017 | |
| Resolution | Unresolved [ 10200 ] |
| Priority | Medium [ 3 ] | Highest [ 1 ] |
| Account Executive | Debbie Kulling [ dkulling ] | Michelle Parker [ michelle.parker ] |
| Assignee | Cindy Wibbing [ cindy.wibbing ] | Monika Demla [ monika.demla ] |
| Assignee | Monika Demla [ monika.demla ] | Cindy Wibbing [ cindy.wibbing ] |
| EDI Auditor | Amit Thorve [ amitthorve ] |
| Assignee | Cindy Wibbing [ cindy.wibbing ] | Vijay Siddha [ vijays ] |
| Environment | Stage [ 10004 ] | |
| Issue Type | Research [ 10709 ] | Support Activity [ 10301 ] |
| Key |
|
|
| Project | WorkTerraEDI [ 10300 ] | WORKTERRA [ 10000 ] |
| Status | New [ 10508 ] | Open [ 1 ] |
| Support Task Type | Data Correction [ 11203 ] | |
| Workflow | WorkTerraEDI_Simple_ver 2.1 [ 38234 ] | WT_Support [ 39632 ] |
| Labels | Priority |
| Environment | Stage [ 10004 ] | |
| Issue Type | Support Activity [ 10301 ] | Task [ 3 ] |
| Status | Open [ 1 ] | New Request [ 10029 ] |
| Support Task Type | Data Correction [ 11203 ] | |
| Workflow | WT_Support [ 39632 ] | WT_Features [ 39634 ] |
| Attachment | Screen Shot 04-19-17 at 08.37 AM.PNG [ 45855 ] | |
| Attachment | Screen Shot 04-19-17 at 08.39 AM.PNG [ 45856 ] |
| Environment | Stage [ 10004 ] | |
| Issue Type | Task [ 3 ] | Support Activity [ 10301 ] |
| Status | New Request [ 10029 ] | Open [ 1 ] |
| Support Task Type | Delete Request [ 14904 ] | |
| Workflow | WT_Features [ 39634 ] | WT_Support [ 39681 ] |
| Assignee | Vijay Siddha [ vijays ] | Satya [ ID10004 ] |
| Resolution | Unresolved [ 10200 ] | |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | Satya [ ID10004 ] | Monika Demla [ monika.demla ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Environment_New | Stage [ 18443 ] |