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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Delete Request
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Environment:Stage
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Reported by:Client
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Module:BenAdmin
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Severity:Simple
Forwarded email to EDI mail box.
Message from Client:
We’re trying to delete all the employees (there are supposedly no dependents, enrollments or QEs according to the SA Utility) in Stage for County of Sutter, but when any of us try to use the SA Utility to do it. We get an error like the following:
Is this something you can fix or delete in some other way? We’re trying to load live data later today so we can submit the form to move them to live tomorrow.
Thanks,
Scott DeRousse | AVP, IT Engineering
ph: 412.446.4609 | fax: 412.276.6650| Cell: 412.508.9655
sderousse@benxcel.com
CC Amit Thorve Thank you so much for your help. Please let me know if you need anything else from me. 
I changed this ticket to WT.
Dev,
Can you please review above comment? It looks like the employee above needs to be removed from WT. Please let me know if you have any questions.
Debbie Kulling
Kira Hamilton
Vijay Siddha
Client is* Concern*: Please see mesg below from client.
Michelle and Kira –
On or about March 31st, we logged an issue we had in Stage with the ability to delete participant records for the County of Sutter (I have re-attached the original e-mail trail). This group just recently moved to production and we are having the exact same issue. Participant: 566254205 was duplicated in the original file feed sent by the employer and needed deleted. We went into the SA Toolbox, brought his record up, set deletion and received a server error (see attached printscreen). However, when you go to the “search employee” feature of the system – it appears as though the participant is deleted (see attached printscreen). No one ever followed up with us on why this is occurring, what the solution is or how to ensure that we do not continue to have this problem with the County of Sutter. Can you all please log this issue again ASAP so that prior to our group going live into the system next week this issue is closed.
Hi Monika,
The SA Utility error had been resolved in ticket
WT-8597. As of now, there is no Server error observed on Employee deletion.This fix had been deployed on Production as well. So when this company goes live, there won't be server errors for them.
All employees of this companies can also be deleted in one instance. There are only 1095 employee count, however there is one JIRA ticket
WT-1941open with development when there is more employee count (about 3000 or above), in that case, SA utility gives timeout error while deleting all of the employees together. This optimization ticket is in development list and will be done by 04/28.Can you please check this once? Please let us know in case any difficulty.
Regards,
Satya Prakash
Cc: Vijay Siddha Samir Jaideep Vinchurkar Rakesh Roy