WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11720

EastLiverpool: EE S. Barnes can't proceed with Enrollment

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      PrimeHealthcare
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hello Samir,

      EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

      The system does nothing when I scroll down and hit continue.

      Please assist at your earliest convenience as this facility is in Open Enrollment.

      Thank you.

        Attachments

        1. eastliverpool.PNG
          eastliverpool.PNG
          175 kB
        2. middle initial.PNG
          middle initial.PNG
          41 kB
        3. WT-11720_1.png
          WT-11720_1.png
          145 kB
        4. WT-11720.3png.png
          WT-11720.3png.png
          144 kB
        5. WT-11720.png
          WT-11720.png
          194 kB

          Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. WT-9461 Special characters like semicolon, hyphen, xp_ are imported in USD, file wents to bad

          • Low - Minor problem or easily worked around.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Hi Amber Love-Jones,

            We crosschecked this issue and following are observation:

            Issue 1: EE cannot update middle initial name in demographics page.
            We checked this in form builder and found that in page field configuration EE access is set to view only, hence EE is not able to edit and save Middle Initial.
            (Refer below screen shot)

            Issue 2: When clicking on save and continue button in EE tunnel, we cannot proceed to next page.

            We checked this issue and development team is looking into it.
            (Refer below screen shot)

            Hi Swapnil Pandhare,

            Request you to please look into this issue. Thanks !

            ----------------------------------------------------------------------------------------
            CC: Mandar Kulkarni, Jaideep Vinchurkar, Satya, Prasad Patil, Jyotibala Pardeshi

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Amber Love-Jones , We crosschecked this issue and following are observation: Issue 1 : EE cannot update middle initial name in demographics page. We checked this in form builder and found that in page field configuration EE access is set to view only, hence EE is not able to edit and save Middle Initial. (Refer below screen shot) Issue 2 : When clicking on save and continue button in EE tunnel, we cannot proceed to next page. We checked this issue and development team is looking into it. (Refer below screen shot) Hi Swapnil Pandhare , Request you to please look into this issue. Thanks ! ---------------------------------------------------------------------------------------- CC: Mandar Kulkarni , Jaideep Vinchurkar , Satya , Prasad Patil , Jyotibala Pardeshi
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Please assign this to someone today

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Please assign this to someone today
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Hrishikesh Deshpande,

            This issue is introduced due to WT-9461 and this JIRA will get revert from production soon.
            Once this is done will update you.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Hrishikesh Deshpande , This issue is introduced due to WT-9461 and this JIRA will get revert from production soon. Once this is done will update you. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Sumeet.Kolge,

            Please find the updated status,
            Issue1 : Due to customization as you mentioned.
            Issue2: This issue is introduced due to WT-9461 and this JIRA will get revert from production soon.
            Once this is done will update you.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Sumeet.Kolge , Please find the updated status, Issue1 : Due to customization as you mentioned. Issue2: This issue is introduced due to WT-9461 and this JIRA will get revert from production soon. Once this is done will update you. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Amber Love-Jones,

            We are working on it and will update you by tomorrow EOD.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Amber Love-Jones , We are working on it and will update you by tomorrow EOD. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited

            Hi Hrishikesh Deshpande,

            We have corrected the data for the employees who have '&' character in streetaddress1.
            We have replaced '&' character with 'and'.

            We have executed the script on hspl company.
            Please check this on 'EastLiverpool For HSPL' company.

            Below is the list of employee's who's data correction has been made,
            JOSTINA TENNEY
            SUSAN BARNES
            RAEANNE MILNER
            LAURA BAKER

            Please let us know once done, so that will execute it on main company.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited Hi Hrishikesh Deshpande , We have corrected the data for the employees who have '&' character in streetaddress1. We have replaced '&' character with 'and'. We have executed the script on hspl company. Please check this on 'EastLiverpool For HSPL' company. Below is the list of employee's who's data correction has been made, JOSTINA TENNEY SUSAN BARNES RAEANNE MILNER LAURA BAKER Please let us know once done, so that will execute it on main company. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            amita.sangani Amita Sangani (Inactive) added a comment -

            Hi Jyotibala Pardeshi,
            Production Environment.
            I have executed EE SSM successfully for "EastLiverpool For HSPL" on Production

            For "SUSAN BARNES" Employee.

            Hence closing this jira.
            PFA-

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - Hi Jyotibala Pardeshi , Production Environment. I have executed EE SSM successfully for "EastLiverpool For HSPL" on Production For "SUSAN BARNES" Employee. Hence closing this jira. PFA- CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            Hide
            Permalink
            amita.sangani Amita Sangani (Inactive) added a comment - - edited

            Hi Jyotibala Pardeshi,

            Now you can execute on main company.

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - - edited Hi Jyotibala Pardeshi , Now you can execute on main company. CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Amber Love-Jones,

            Please find the below comments:
            Issue 2: The reported employee having '&' in Streetaddress1 field, so that is causing the issue.
            Now we have corrected the data and also verified for other employee and found 3 more employees.

            We have executed the data correction script on the main company for employees who have '&' character in there StreetAddress1 field, So we have replaced '&' by 'and' for below listed employees:
            JOSTINA TENNEY
            SUSAN BARNES
            RAEANNE MILNER
            LAURA BAKER

            Please verify once and let us know.

            Thanks ans Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Amber Love-Jones , Please find the below comments: Issue 2: The reported employee having '&' in Streetaddress1 field, so that is causing the issue. Now we have corrected the data and also verified for other employee and found 3 more employees. We have executed the data correction script on the main company for employees who have '&' character in there StreetAddress1 field, So we have replaced '&' by 'and' for below listed employees: JOSTINA TENNEY SUSAN BARNES RAEANNE MILNER LAURA BAKER Please verify once and let us know. Thanks ans Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale

              People

              Assignee:
              alov Amber Love-Jones (Inactive)
              Reporter:
              alov Amber Love-Jones (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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