EastLiverpool: EE S. Barnes can't proceed with Enrollment

Hello Samir,

EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

The system does nothing when I scroll down and hit continue.

Please assist at your earliest convenience as this facility is in Open Enrollment.

Thank you.