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  1. WORKTERRA
  2. WT-11720

EastLiverpool: EE S. Barnes can't proceed with Enrollment

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      PrimeHealthcare
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hello Samir,

      EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

      The system does nothing when I scroll down and hit continue.

      Please assist at your earliest convenience as this facility is in Open Enrollment.

      Thank you.

        Attachments

        1. middle initial.PNG
          middle initial.PNG
          41 kB
        2. eastliverpool.PNG
          eastliverpool.PNG
          175 kB
        3. WT-11720.png
          WT-11720.png
          194 kB
        4. WT-11720_1.png
          WT-11720_1.png
          145 kB
        5. WT-11720.3png.png
          WT-11720.3png.png
          144 kB

          Issue Links

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              People

              Assignee:
              alov Amber Love-Jones (Inactive)
              Reporter:
              alov Amber Love-Jones (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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