WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11720

EastLiverpool: EE S. Barnes can't proceed with Enrollment

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      PrimeHealthcare
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hello Samir,

      EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

      The system does nothing when I scroll down and hit continue.

      Please assist at your earliest convenience as this facility is in Open Enrollment.

      Thank you.

        Attachments

        1. eastliverpool.PNG
          eastliverpool.PNG
          175 kB
        2. middle initial.PNG
          middle initial.PNG
          41 kB
        3. WT-11720_1.png
          WT-11720_1.png
          145 kB
        4. WT-11720.3png.png
          WT-11720.3png.png
          144 kB
        5. WT-11720.png
          WT-11720.png
          194 kB

          Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. WT-9461 Special characters like semicolon, hyphen, xp_ are imported in USD, file wents to bad

          • Low - Minor problem or easily worked around.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            alov Amber Love-Jones (Inactive) created issue -
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Field Original Value New Value
            Assignee Satya [ ID10004 ] Sumeet.Kolge [ sumeet.kolge ]
            prasad.patil Prasad Patil (Inactive) made changes -
            Module Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65275 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65276 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65275 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65276 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65277 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65278 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment AcroRd32.exe [ 65279 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment AcroRd32.exe [ 65279 ]
            Hide
            Permalink
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

            Hi Amber Love-Jones,

            We crosschecked this issue and following are observation:

            Issue 1: EE cannot update middle initial name in demographics page.
            We checked this in form builder and found that in page field configuration EE access is set to view only, hence EE is not able to edit and save Middle Initial.
            (Refer below screen shot)

            Issue 2: When clicking on save and continue button in EE tunnel, we cannot proceed to next page.

            We checked this issue and development team is looking into it.
            (Refer below screen shot)

            Hi Swapnil Pandhare,

            Request you to please look into this issue. Thanks !

            ----------------------------------------------------------------------------------------
            CC: Mandar Kulkarni, Jaideep Vinchurkar, Satya, Prasad Patil, Jyotibala Pardeshi

            Show
            sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Amber Love-Jones , We crosschecked this issue and following are observation: Issue 1 : EE cannot update middle initial name in demographics page. We checked this in form builder and found that in page field configuration EE access is set to view only, hence EE is not able to edit and save Middle Initial. (Refer below screen shot) Issue 2 : When clicking on save and continue button in EE tunnel, we cannot proceed to next page. We checked this issue and development team is looking into it. (Refer below screen shot) Hi Swapnil Pandhare , Request you to please look into this issue. Thanks ! ---------------------------------------------------------------------------------------- CC: Mandar Kulkarni , Jaideep Vinchurkar , Satya , Prasad Patil , Jyotibala Pardeshi
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Assignee Sumeet.Kolge [ sumeet.kolge ] Swapnil Pandhare [ swapnil.pandhare ]
            Permalink
            prasad.patil Prasad Patil (Inactive) logged work - 23/Oct/17 12:42 PM - edited
            • Time Spent:
              1h
               

              analysis and discussion with team.

            prasad.patil Prasad Patil (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 85844 [ 85844 ]
            prasad.patil Prasad Patil (Inactive) made changes -
            Time Spent 0.5h [ 1800 ] 1h [ 3600 ]
            Worklog Id 85844 [ 85844 ]
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Please assign this to someone today

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Please assign this to someone today
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Sheetal Bodhale [ sheetal.bodhale ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Jyotibala Pardeshi [ jyotibala ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Developer Jyotibala Pardeshi [ jyotibala ]
            Original Estimate 0h [ 0 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Hrishikesh Deshpande,

            This issue is introduced due to WT-9461 and this JIRA will get revert from production soon.
            Once this is done will update you.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Hrishikesh Deshpande , This issue is introduced due to WT-9461 and this JIRA will get revert from production soon. Once this is done will update you. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Sumeet.Kolge,

            Please find the updated status,
            Issue1 : Due to customization as you mentioned.
            Issue2: This issue is introduced due to WT-9461 and this JIRA will get revert from production soon.
            Once this is done will update you.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Sumeet.Kolge , Please find the updated status, Issue1 : Due to customization as you mentioned. Issue2: This issue is introduced due to WT-9461 and this JIRA will get revert from production soon. Once this is done will update you. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Amber Love-Jones,

            We are working on it and will update you by tomorrow EOD.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Amber Love-Jones , We are working on it and will update you by tomorrow EOD. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 1h [ 3600 ] 1.5h [ 5400 ]
            Worklog Id 86123 [ 86123 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 25/Oct/17 01:29 AM
            • Time Spent:
              0.5h
               

              Internal discussion with Jyotibala
              Testing

            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) logged work - 25/Oct/17 04:32 AM
            • Time Spent:
              4.5h
               

              Debugging and analysis of the issue.
              Restored the company on local machine.
              Verified the check in details.
              Internal discussion with Amit, Swapnil, Sheetal, Rakesh and Gaurav.

            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 1.5h [ 5400 ] 6h [ 21600 ]
            Worklog Id 86175 [ 86175 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Link This issue is caused by WT-9461 [ WT-9461 ]
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited

            Hi Hrishikesh Deshpande,

            We have corrected the data for the employees who have '&' character in streetaddress1.
            We have replaced '&' character with 'and'.

            We have executed the script on hspl company.
            Please check this on 'EastLiverpool For HSPL' company.

            Below is the list of employee's who's data correction has been made,
            JOSTINA TENNEY
            SUSAN BARNES
            RAEANNE MILNER
            LAURA BAKER

            Please let us know once done, so that will execute it on main company.

            Thanks and Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - - edited Hi Hrishikesh Deshpande , We have corrected the data for the employees who have '&' character in streetaddress1. We have replaced '&' character with 'and'. We have executed the script on hspl company. Please check this on 'EastLiverpool For HSPL' company. Below is the list of employee's who's data correction has been made, JOSTINA TENNEY SUSAN BARNES RAEANNE MILNER LAURA BAKER Please let us know once done, so that will execute it on main company. Thanks and Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Jyotibala Pardeshi [ jyotibala ] Sachin Hingole [ sachin.hingole ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Assignee Sachin Hingole [ sachin.hingole ] Amita Sangani [ amita.sangani ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720.png [ 65590 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720_1.png [ 65591 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720.3png.png [ 65593 ]
            Hide
            Permalink
            amita.sangani Amita Sangani (Inactive) added a comment -

            Hi Jyotibala Pardeshi,
            Production Environment.
            I have executed EE SSM successfully for "EastLiverpool For HSPL" on Production

            For "SUSAN BARNES" Employee.

            Hence closing this jira.
            PFA-

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - Hi Jyotibala Pardeshi , Production Environment. I have executed EE SSM successfully for "EastLiverpool For HSPL" on Production For "SUSAN BARNES" Employee. Hence closing this jira. PFA- CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            amita.sangani Amita Sangani (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Assignee Amita Sangani [ amita.sangani ] Jyotibala Pardeshi [ jyotibala ]
            Permalink
            amita.sangani Amita Sangani (Inactive) logged work - 25/Oct/17 10:10 AM - edited
            • Time Spent:
              1h 10m
               
              <No comment>
            amita.sangani Amita Sangani (Inactive) made changes -
            Time Spent 6h [ 21600 ] 6.75h [ 24300 ]
            Worklog Id 86276 [ 86276 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Assignee Jyotibala Pardeshi [ jyotibala ] Amita Sangani [ amita.sangani ]
            Status Reopened [ 4 ] In Progress [ 3 ]
            Hide
            Permalink
            amita.sangani Amita Sangani (Inactive) added a comment - - edited

            Hi Jyotibala Pardeshi,

            Now you can execute on main company.

            CC:Sachin Hingole,Prasad Pise,Rakesh Roy

            Show
            amita.sangani Amita Sangani (Inactive) added a comment - - edited Hi Jyotibala Pardeshi , Now you can execute on main company. CC: Sachin Hingole , Prasad Pise , Rakesh Roy
            Hide
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) added a comment -

            Hi Amber Love-Jones,

            Please find the below comments:
            Issue 2: The reported employee having '&' in Streetaddress1 field, so that is causing the issue.
            Now we have corrected the data and also verified for other employee and found 3 more employees.

            We have executed the data correction script on the main company for employees who have '&' character in there StreetAddress1 field, So we have replaced '&' by 'and' for below listed employees:
            JOSTINA TENNEY
            SUSAN BARNES
            RAEANNE MILNER
            LAURA BAKER

            Please verify once and let us know.

            Thanks ans Regards,
            Jyotibala P.

            CC: Satya, Swapnil Pandhare, Sheetal Bodhale

            Show
            jyotibala Jyotibala Pardeshi (Inactive) added a comment - Hi Amber Love-Jones , Please find the below comments: Issue 2: The reported employee having '&' in Streetaddress1 field, so that is causing the issue. Now we have corrected the data and also verified for other employee and found 3 more employees. We have executed the data correction script on the main company for employees who have '&' character in there StreetAddress1 field, So we have replaced '&' by 'and' for below listed employees: JOSTINA TENNEY SUSAN BARNES RAEANNE MILNER LAURA BAKER Please verify once and let us know. Thanks ans Regards, Jyotibala P. CC: Satya , Swapnil Pandhare , Sheetal Bodhale
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Assignee Amita Sangani [ amita.sangani ] Amber Love-Jones [ alov ]
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 6.75h [ 24300 ] 7.25h [ 26100 ]
            Worklog Id 86325 [ 86325 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Time Spent 7.25h [ 26100 ] 7h 40m [ 27600 ]
            Worklog Id 86276 [ 86276 ]
            Permalink
            jyotibala Jyotibala Pardeshi (Inactive) logged work - 25/Oct/17 12:50 PM - edited
            • Time Spent:
              3.5h
               

              Internal discussion with Swpanil, sheetal and Amita.
              Executed script on production on HSPL and main company with the help of sheetal.
              Verified the employee after executing the script.
              Updated JIRA comments.
              Created the data correction script.

            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 7h 40m [ 27600 ] 9h 40m [ 34800 ]
            Worklog Id 86363 [ 86363 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 9h 40m [ 34800 ] 11h 10m [ 40200 ]
            Worklog Id 86363 [ 86363 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 26/Oct/17 12:19 AM
            • Time Spent:
              0.5h
               

              Executed script
              Discussion with Jyotibala

            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Jyotibala Pardeshi (Inactive) made transition -
            Open In Progress
            		3d 12h 48m 1
            Amita Sangani (Inactive) made transition -
            In Progress Resolved
            		1d 4h 34m 1
            Amita Sangani (Inactive) made transition -
            Resolved Reopen
            		1h 25m 1
            Amita Sangani (Inactive) made transition -
            Reopen In Progress
            		9s 1
            Jyotibala Pardeshi (Inactive) made transition -
            In Progress Open
            		45m 37s 1
            Jyotibala Pardeshi (Inactive) made transition -
            Open Resolved
            		41s 1

              People

              Assignee:
              alov Amber Love-Jones (Inactive)
              Reporter:
              alov Amber Love-Jones (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0h
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                  Remaining:
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                  Logged:
                  Time Spent - 11h 10m
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