WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11720

EastLiverpool: EE S. Barnes can't proceed with Enrollment

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      PrimeHealthcare
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hello Samir,

      EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

      The system does nothing when I scroll down and hit continue.

      Please assist at your earliest convenience as this facility is in Open Enrollment.

      Thank you.

        Attachments

        1. eastliverpool.PNG
          eastliverpool.PNG
          175 kB
        2. middle initial.PNG
          middle initial.PNG
          41 kB
        3. WT-11720_1.png
          WT-11720_1.png
          145 kB
        4. WT-11720.3png.png
          WT-11720.3png.png
          144 kB
        5. WT-11720.png
          WT-11720.png
          194 kB

          Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. WT-9461 Special characters like semicolon, hyphen, xp_ are imported in USD, file wents to bad

          • Low - Minor problem or easily worked around.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            alov Amber Love-Jones (Inactive) created issue -
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Field Original Value New Value
            Assignee Satya [ ID10004 ] Sumeet.Kolge [ sumeet.kolge ]
            prasad.patil Prasad Patil (Inactive) made changes -
            Module Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65275 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65276 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65275 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65276 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment middle initial.PNG [ 65277 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment eastliverpool.PNG [ 65278 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment AcroRd32.exe [ 65279 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Attachment AcroRd32.exe [ 65279 ]
            sumeet.kolge Sumeet.Kolge (Inactive) made changes -
            Assignee Sumeet.Kolge [ sumeet.kolge ] Swapnil Pandhare [ swapnil.pandhare ]
            prasad.patil Prasad Patil (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 85844 [ 85844 ]
            prasad.patil Prasad Patil (Inactive) made changes -
            Time Spent 0.5h [ 1800 ] 1h [ 3600 ]
            Worklog Id 85844 [ 85844 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Sheetal Bodhale [ sheetal.bodhale ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Jyotibala Pardeshi [ jyotibala ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Developer Jyotibala Pardeshi [ jyotibala ]
            Original Estimate 0h [ 0 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 1h [ 3600 ] 1.5h [ 5400 ]
            Worklog Id 86123 [ 86123 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 1.5h [ 5400 ] 6h [ 21600 ]
            Worklog Id 86175 [ 86175 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Link This issue is caused by WT-9461 [ WT-9461 ]
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
            Assignee Jyotibala Pardeshi [ jyotibala ] Sachin Hingole [ sachin.hingole ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Assignee Sachin Hingole [ sachin.hingole ] Amita Sangani [ amita.sangani ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720.png [ 65590 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720_1.png [ 65591 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Attachment WT-11720.3png.png [ 65593 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Assignee Amita Sangani [ amita.sangani ] Jyotibala Pardeshi [ jyotibala ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Time Spent 6h [ 21600 ] 6.75h [ 24300 ]
            Worklog Id 86276 [ 86276 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Assignee Jyotibala Pardeshi [ jyotibala ] Amita Sangani [ amita.sangani ]
            Status Reopened [ 4 ] In Progress [ 3 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Assignee Amita Sangani [ amita.sangani ] Amber Love-Jones [ alov ]
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 6.75h [ 24300 ] 7.25h [ 26100 ]
            Worklog Id 86325 [ 86325 ]
            amita.sangani Amita Sangani (Inactive) made changes -
            Time Spent 7.25h [ 26100 ] 7h 40m [ 27600 ]
            Worklog Id 86276 [ 86276 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 7h 40m [ 27600 ] 9h 40m [ 34800 ]
            Worklog Id 86363 [ 86363 ]
            jyotibala Jyotibala Pardeshi (Inactive) made changes -
            Time Spent 9h 40m [ 34800 ] 11h 10m [ 40200 ]
            Worklog Id 86363 [ 86363 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]

              People

              Assignee:
              alov Amber Love-Jones (Inactive)
              Reporter:
              alov Amber Love-Jones (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0h
                  0h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 11h 10m
                  11h 10m