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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Environment:Production
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Reported by:Client
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Company:PrimeHealthcare
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Module:BenAdmin - EDS
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Issue Importance:Must Have
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Severity:Simple
Hello Samir,
EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).
The system does nothing when I scroll down and hit continue.
Please assist at your earliest convenience as this facility is in Open Enrollment.
Thank you.
- is caused by
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WT-9461 Special characters like semicolon, hyphen, xp_ are imported in USD, file wents to bad
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- Production Complete
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- Time Spent:
- 1h
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analysis and discussion with team.
Sheetal Bodhale (Inactive)
logged work - 25/Oct/17 01:29 AM -
- Time Spent:
- 0.5h
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Internal discussion with Jyotibala
Testing
Jyotibala Pardeshi (Inactive)
logged work - 25/Oct/17 04:32 AM -
- Time Spent:
- 4.5h
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Debugging and analysis of the issue.
Restored the company on local machine.
Verified the check in details.
Internal discussion with Amit, Swapnil, Sheetal, Rakesh and Gaurav.
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- Time Spent:
- 3.5h
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Internal discussion with Swpanil, sheetal and Amita.
Executed script on production on HSPL and main company with the help of sheetal.
Verified the employee after executing the script.
Updated JIRA comments.
Created the data correction script.
Sheetal Bodhale (Inactive)
logged work - 26/Oct/17 12:19 AM -
- Time Spent:
- 0.5h
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Executed script
Discussion with Jyotibala
