WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11720

EastLiverpool: EE S. Barnes can't proceed with Enrollment

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      PrimeHealthcare
    • Module:
      BenAdmin - EDS
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hello Samir,

      EastLiverpool employee Susan Barnes is unable to enroll in her benefits. When I log in as her, I can only get to the Demographic page. I also notice that the information on the Demographic page is grayed out, so that the employee can't update her middle initial (screenshot attached).

      The system does nothing when I scroll down and hit continue.

      Please assist at your earliest convenience as this facility is in Open Enrollment.

      Thank you.

        Attachments

        1. middle initial.PNG
          41 kB
          Sumeet.Kolge
        2. eastliverpool.PNG
          175 kB
          Sumeet.Kolge
        3. WT-11720.png
          194 kB
          Amita Sangani
        4. WT-11720_1.png
          145 kB
          Amita Sangani
        5. WT-11720.3png.png
          144 kB
          Amita Sangani

          Issue Links

          is caused by

          Bug - A problem which impairs or prevents the functions of the product. WT-9461 Special characters like semicolon, hyphen, xp_ are imported in USD, file wents to bad

          • Low - Minor problem or easily worked around.
          • Production Complete

            Activity

            Transition Time In Source Status Execution Times
            Jyotibala Pardeshi (Inactive) made transition -
            Open In Progress
            		3d 12h 48m 1
            Amita Sangani (Inactive) made transition -
            In Progress Resolved
            		1d 4h 34m 1
            Amita Sangani (Inactive) made transition -
            Resolved Reopen
            		1h 25m 1
            Amita Sangani (Inactive) made transition -
            Reopen In Progress
            		9s 1
            Jyotibala Pardeshi (Inactive) made transition -
            In Progress Open
            		45m 37s 1
            Jyotibala Pardeshi (Inactive) made transition -
            Open Resolved
            		41s 1

              People

              Assignee:
              alov Amber Love-Jones (Inactive)
              Reporter:
              alov Amber Love-Jones (Inactive)
              Developer:
              Jyotibala Pardeshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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