Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      TIBCO
    • Item State:
      Production Complete - Closed
    • Sprint:
      WT Sprint 41

      Description

      Hi!

      Per the client:

      Employee wanted to update his HSA contribution effective 11/1/2017.
      Employee made the update but the EE cost is not appearing and the yearly Employer cost is showing $4000 but the Employer Coverage max is only $2000
      The 2017 Plans have not been altered

      Example EE: A. Yen

      Please research and advise us as to why the EE cost is not appearing and why the Employer cost is showing $4000 when the Employer Coverage max is only $2000. Also, if necessary, please outline how the plan should be customized to prevent this from happening with other employees.

      Please be advised the group is currently in Open Enrollment.

      Thank you,

      Kira Hamilton
      Debbie Kulling

        Attachments

        1. FW Development approval for 9-Nov-2017.msg
          141 kB
          Gaurav Sodani
        2. New Enrollment After Plan Cust Change.PNG
          9 kB
          Prashant Samal
        3. Screen Shot 11-06-17 at 08.01 AM.PNG
          27 kB
          Kira Hamilton
        4. Screen Shot 12-27-17 at 09.01 AM (1).PNG
          56 kB
          Kira Hamilton
        5. Screen Shot 12-27-17 at 09.01 AM 001.PNG
          56 kB
          Kira Hamilton
        6. WT-12022 Plan Customization 2.PNG
          22 kB
          Prashant Samal
        7. WT-12022 Prev -Plan Customization 2.PNG
          19 kB
          Prashant Samal

          Issue Links

            Activity

            Hide
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Kira Hamilton,

            No record found during today's scanning.

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Kira Hamilton , No record found during today's scanning.
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified in Production Environment consider below scenarios:

            Scenario #1
            Parent plan with ongoing election 1/1/2016 to NULL.
            HSA plan with Effective date 01/01/2017 to NULL
            1]Increases tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            2]Increased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018
            3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018

            Scenario #2
            Parent plan with ongoing election 1/1/2016 to NULL.
            2017 HSA plan with Effective date 01/01/2017 to 12/31/2017
            2018 HSA plan with Effective date 01/01/2018 to 12/31/2018
            1]Increases tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            2]Increased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018
            3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018

            Scenario #3
            Parent plan1 effective from 01/01/2017 to12/31/2017
            Parent plan 2 Effective from 01/01/2018 to12/31/2018
            HSA plan with Effective date 01/01/2017 to NULL
            1]Increases tier in a parent1 plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            2]Increased tier in the parent2 plan like EE, EE+SP, EE+SP+Ch, In the year 2018
            3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017
            4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2018

            Scenario #4
            Enroll now screen, confirmation statement for current and future enrollment
            working fine as expected.

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified in Production Environment consider below scenarios: Scenario #1 Parent plan with ongoing election 1/1/2016 to NULL. HSA plan with Effective date 01/01/2017 to NULL 1]Increases tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 2]Increased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018 3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018 Scenario #2 Parent plan with ongoing election 1/1/2016 to NULL. 2017 HSA plan with Effective date 01/01/2017 to 12/31/2017 2018 HSA plan with Effective date 01/01/2018 to 12/31/2018 1]Increases tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 2]Increased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018 3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2017 and 2018 Scenario #3 Parent plan1 effective from 01/01/2017 to12/31/2017 Parent plan 2 Effective from 01/01/2018 to12/31/2018 HSA plan with Effective date 01/01/2017 to NULL 1]Increases tier in a parent1 plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 2]Increased tier in the parent2 plan like EE, EE+SP, EE+SP+Ch, In the year 2018 3]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the same year 2017 4]Decreased tier in parent plan like EE, EE+SP, EE+SP+Ch, In the year 2018 Scenario #4 Enroll now screen, confirmation statement for current and future enrollment working fine as expected.
            Hide
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi Kira Hamilton

            This is deployed and verified in the Production environment.
            Kindly check and update Jira accordingly.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Kira Hamilton This is deployed and verified in the Production environment. Kindly check and update Jira accordingly. Thanks, Rashmita
            Hide
            gaurav.sodani Gaurav Sodani (Inactive) added a comment -

            Hi All,

            Attaching the production deployment approval email for reference

            Regards
            Gaurav

            Show
            gaurav.sodani Gaurav Sodani (Inactive) added a comment - Hi All, Attaching the production deployment approval email for reference Regards Gaurav
            Hide
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Kira Hamilton,

            We scanned all EE and none of them having duplicate ER coverage. As code fix is deployed on production, there is no need to do scanning further.

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Kira Hamilton , We scanned all EE and none of them having duplicate ER coverage. As code fix is deployed on production, there is no need to do scanning further.

              People

              Assignee:
              Kira.Hamilton Kira Hamilton (Inactive)
              Reporter:
              Kira.Hamilton Kira Hamilton (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date:
                Production Due Date:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 48h
                  48h
                  Remaining:
                  Time Spent - 35h Remaining Estimate - 13h
                  13h
                  Logged:
                  Time Spent - 35h Remaining Estimate - 13h
                  35h