TIBCO-HSA issue

Hi!

Per the client:

Employee wanted to update his HSA contribution effective 11/1/2017.
Employee made the update but the EE cost is not appearing and the yearly Employer cost is showing $4000 but the Employer Coverage max is only $2000
The 2017 Plans have not been altered

Example EE: A. Yen

Please research and advise us as to why the EE cost is not appearing and why the Employer cost is showing $4000 when the Employer Coverage max is only $2000. Also, if necessary, please outline how the plan should be customized to prevent this from happening with other employees.

Please be advised the group is currently in Open Enrollment.

Thank you,

Kira Hamilton
Debbie Kulling