-
Type:
Bug
-
Status:
Closed
-
Priority:
Critical
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
Item State:
Production Complete
- Closed
-
Issue Importance:
Must Have
We are trying to upload the final documents into Learn About Your Benefits Income Protection and are receiving the below error message when trying to upload. Can you advise why we are receiving and if there is any way to get these added into Stage?
Accident Silver Plan flier – can be titled “Accident Plan Flier”
Critical Illness Protection plan flier – can be titled “Critical Illness Plan Flier”
Critical Illness Protection Plan Summary – can be titled “Critical Illness Protection Plan Summary”
Let us know
- is duplicated by
-
WT-4107
File upload error on stage
-
-
Closed
{"report":{"apdex":1,"isInitial":true,"journeyId":"205e1692-7fae-4bf9-9bf7-bc3a9ed885e3","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":747.3999996185303,"redirectCount":0,"resourceLoadedEnd":780.5,"resourceLoadedStart":214.89999961853027,"resourceTiming":[{"duration":126,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":214.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":214.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":340.8999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":126.10000038146973,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":215.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":215.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":341.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":125.89999961853027,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":215.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":215.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":341.3999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":125.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":215.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":215.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":341.5,"responseStart":0,"secureConnectionStart":0},{"duration":125.70000076293945,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":215.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":215.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":341.6000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":136.29999923706055,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":216.10000038146973,"connectEnd":216.10000038146973,"connectStart":216.10000038146973,"domainLookupEnd":216.10000038146973,"domainLookupStart":216.10000038146973,"fetchStart":216.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":216.10000038146973,"responseEnd":352.3999996185303,"responseStart":352.3999996185303,"secureConnectionStart":216.10000038146973},{"duration":192,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":216.30000019073486,"connectEnd":216.30000019073486,"connectStart":216.30000019073486,"domainLookupEnd":216.30000019073486,"domainLookupStart":216.30000019073486,"fetchStart":216.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":216.30000019073486,"responseEnd":408.30000019073486,"responseStart":408.30000019073486,"secureConnectionStart":216.30000019073486},{"duration":194.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":216.5,"connectEnd":216.5,"connectStart":216.5,"domainLookupEnd":216.5,"domainLookupStart":216.5,"fetchStart":216.5,"redirectEnd":0,"redirectStart":0,"requestStart":216.5,"responseEnd":411.30000019073486,"responseStart":411.30000019073486,"secureConnectionStart":216.5},{"duration":195.10000038146973,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":216.69999980926514,"connectEnd":216.69999980926514,"connectStart":216.69999980926514,"domainLookupEnd":216.69999980926514,"domainLookupStart":216.69999980926514,"fetchStart":216.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":216.69999980926514,"responseEnd":411.80000019073486,"responseStart":411.80000019073486,"secureConnectionStart":216.69999980926514},{"duration":195.5999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":216.80000019073486,"connectEnd":216.80000019073486,"connectStart":216.80000019073486,"domainLookupEnd":216.80000019073486,"domainLookupStart":216.80000019073486,"fetchStart":216.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":216.80000019073486,"responseEnd":412.3999996185303,"responseStart":412.3999996185303,"secureConnectionStart":216.80000019073486},{"duration":196,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":217,"connectEnd":217,"connectStart":217,"domainLookupEnd":217,"domainLookupStart":217,"fetchStart":217,"redirectEnd":0,"redirectStart":0,"requestStart":217,"responseEnd":413,"responseStart":413,"secureConnectionStart":217},{"duration":196.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":217.19999980926514,"connectEnd":217.19999980926514,"connectStart":217.19999980926514,"domainLookupEnd":217.19999980926514,"domainLookupStart":217.19999980926514,"fetchStart":217.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":217.19999980926514,"responseEnd":413.3999996185303,"responseStart":413.3999996185303,"secureConnectionStart":217.19999980926514},{"duration":277.79999923706055,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":217.60000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":217.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":495.3999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":196.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":217.80000019073486,"connectEnd":217.80000019073486,"connectStart":217.80000019073486,"domainLookupEnd":217.80000019073486,"domainLookupStart":217.80000019073486,"fetchStart":217.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":217.80000019073486,"responseEnd":414,"responseStart":414,"secureConnectionStart":217.80000019073486},{"duration":277.6000003814697,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":217.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":217.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":495.5,"responseStart":0,"secureConnectionStart":0},{"duration":196.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":218.10000038146973,"connectEnd":218.10000038146973,"connectStart":218.10000038146973,"domainLookupEnd":218.10000038146973,"domainLookupStart":218.10000038146973,"fetchStart":218.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":218.10000038146973,"responseEnd":414.80000019073486,"responseStart":414.80000019073486,"secureConnectionStart":218.10000038146973},{"duration":185.5999994277954,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":521.3000001907349,"connectEnd":521.3000001907349,"connectStart":521.3000001907349,"domainLookupEnd":521.3000001907349,"domainLookupStart":521.3000001907349,"fetchStart":521.3000001907349,"redirectEnd":0,"redirectStart":0,"requestStart":521.3000001907349,"responseEnd":706.8999996185303,"responseStart":706.8999996185303,"secureConnectionStart":521.3000001907349}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":117,"responseStart":208,"responseEnd":209,"domLoading":212,"domInteractive":834,"domContentLoadedEventStart":834,"domContentLoadedEventEnd":883,"domComplete":1013,"loadEventStart":1013,"loadEventEnd":1015,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"b1a27153f6e00b","effectiveType":"4g","downlink":9.5,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":11,"dbConnsTimeInMs":13,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Kunal Kedari (Inactive)
added a comment - Verified the fix on Production by uploading test PDF documents under "Learn about Benefits" sections for HSPL company, no error is displaying. Closing the issue. 
Concern: PSMC - Invalid File Format or Threat to System on Learn about Benefits
Cause: While verifying mime type of uploaded file to scan threat to system, code returned memory address, which is greater than long datatype maximum limit. This thrown exception internally and returned with threat message.
Correction: We have changed return type of variable from Long to IntPtr which will consider all memory pointer values without any limit.