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Type:
Bug
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Status: Production Complete
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Environment:Production
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Module:BenAdmin
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Reported by:Support
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Item State:Production Complete - Closed
Employee Kate Marshall uploaded her dependents birth certificate however, it is not viewable. She uploaded her Marriage License which was successful.
Please check to determine why the second upload (birth certificate) is not viewable.
Thank you in advance.
Michael Chand
Hi Aarati Sabnis,
We are done with testing of this fix on Stage environment, executed different scenarios and found they are working as expected. We can deploy the fix to Production.
Now we are not facing this issue with newly uploaded documents, but what about the employees which already had uploaded the documents and facing this issue. Are they need to reupload the documents? Can you share list of such employees? Can you please confirms this before tomorrow's Production upload.
Cc: Prasad Pise, Hrishikesh Deshpande, Sheetal Bodhale, Swapnil Pandhare, Satya
Kunal Kedari (Inactive)
added a comment - Hi Aarati Sabnis ,
We are done with testing of this fix on Stage environment, executed different scenarios and found they are working as expected. We can deploy the fix to Production.
Now we are not facing this issue with newly uploaded documents, but what about the employees which already had uploaded the documents and facing this issue. Are they need to reupload the documents? Can you share list of such employees? Can you please confirms this before tomorrow's Production upload.
Cc: Prasad Pise , Hrishikesh Deshpande , Sheetal Bodhale , Swapnil Pandhare , Satya Hello Kunal Kedari,
Employees which had uploaded the documents already and facing this issue, should re upload the files.
Sheetal Bodhale had already uploaded list of employees on 7th November 2016 in this ticket.
I am attaching list of employees facing upload document issue from 7th November 2016 to today's date. Please find the list : UniversityofNotreDame_ListOfEmployees.xls
Please convey this list to client.
Thanks & Regards,
Aarati R. Sabnis
Aarati Sabnis (Inactive)
added a comment - Hello Kunal Kedari ,
Employees which had uploaded the documents already and facing this issue, should re upload the files.
Sheetal Bodhale had already uploaded list of employees on 7th November 2016 in this ticket.
I am attaching list of employees facing upload document issue from 7th November 2016 to today's date. Please find the list : UniversityofNotreDame_ListOfEmployees.xls
Please convey this list to client.
Thanks & Regards,
Aarati R. Sabnis
CC Satya , Swapnil Pandhare , Sheetal Bodhale , We have uploaded and verified the fix on Production, tested below scenarios and found they are working as expected. Now file not found error is not displaying for newly uploaded documents:
-Upload document by employee and download it before saving and after saving
-Partner/Company Admin>Pending Queue>Verify document>Download
-Partner/Company Admin>>Employee Uploaded document>Download
-Delete and upload the same document again, then download.
-Login as a partner Upload document in a file library, download it by employee login.
-Verified above scenarios on different browsers (IE/FF/Chrome)
-Verified above scenarios through self Serve mode.
Please note this fix is applicable for the documents uploaded after today's production build. Employees previously (before fix upload) facing "File Not Found" error still experience same error, in order to get rid of this error they need to reupload the documents. Please refer below list of such employees. We had shared this type of list earlier as well. In below excel we have merged all the lists which we had shared with you till today. If employees from below list is facing "File Not Found" error while viewing or downloading the uploaded documents, then they need to reupload the document.
UniversityofNotreDame_ListOfEmployees.xls
Cc: Aarati Sabnis, Sheetal Bodhale, Swapnil Pandhare, Prasad Pise, Hrishikesh Deshpande, Satya
Kunal Kedari (Inactive)
added a comment - Hi Michael Chand
We have uploaded and verified the fix on Production, tested below scenarios and found they are working as expected. Now file not found error is not displaying for newly uploaded documents:
-Upload document by employee and download it before saving and after saving
-Partner/Company Admin>Pending Queue>Verify document>Download
-Partner/Company Admin>>Employee Uploaded document>Download
-Delete and upload the same document again, then download.
-Login as a partner Upload document in a file library, download it by employee login.
-Verified above scenarios on different browsers (IE/FF/Chrome)
-Verified above scenarios through self Serve mode.
Please note this fix is applicable for the documents uploaded after today's production build. Employees previously (before fix upload) facing "File Not Found" error still experience same error, in order to get rid of this error they need to reupload the documents. Please refer below list of such employees. We had shared this type of list earlier as well. In below excel we have merged all the lists which we had shared with you till today. If employees from below list is facing "File Not Found" error while viewing or downloading the uploaded documents, then they need to reupload the document.
UniversityofNotreDame_ListOfEmployees.xls
Cc: Aarati Sabnis , Sheetal Bodhale , Swapnil Pandhare , Prasad Pise , Hrishikesh Deshpande , Satya Deborah MascotSee above.
Hi Abhay Patil,
We are testing scenarios on Stage. We will deploy patch on Production by 02/07 as per regular patch process.
Thanks,
Hrishikesh.