WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7230

NSHE Payroll Deduction report shows double cost

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Support
    • Module:
      BenAdmin - Report

      Description

      1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.

      The highlighted element is mapped to Enrollment Employee Cost. This employee (Ruben Ghostal) is incorrect. His premium is $21.00 monthly, and is reflected as such everywhere I look in the system. Where is this $47.60 coming from?!?

        Attachments

          Issue Links

          relates to

          Support Activity - Support Activity WT-7185 NSHE Export Error- Deduction Report

          • Critical - This problem will block progress.
          • Resolved

          Support Activity - Support Activity WT-12997 Caring Healthcare - Payroll deduction Report

          • Medium - Has the potential to affect progress.
          • Resolved

            Activity

            Ascending order - Click to sort in descending order
            prasanna Prasanna Karlekar (Inactive) created issue -
            prasanna Prasanna Karlekar (Inactive) made changes -
            Field Original Value New Value
            Description 1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.
            prasanna Prasanna Karlekar (Inactive) made changes -
            Attachment image-2016-12-15-12-07-49-913.png [ 35390 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Description 1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.
            		 1. I went in and created a payroll report (attached). This shows the monthly premium doubled for all employees.

            The highlighted element is mapped to Enrollment Employee Cost. This employee (Ruben Ghostal) is incorrect. His premium is $21.00 monthly, and is reflected as such everywhere I look in the system. Where is this $47.60 coming from?!?

             !image-2016-12-15-12-07-49-913.png|thumbnail!
            prasanna Prasanna Karlekar (Inactive) made changes -
            Attachment Copy of Deduction Report.xls [ 35391 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Link This issue relates to WT-7185 [ WT-7185 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Prasanna Karlekar [ prasanna ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Account Executive Michelle Parker [ michelle.parker ]
            Hide
            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Michelle Parker,

            We are analyzing the root cause. We will provide an update tomorrow i.e. 20-Dec-2016.

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Michelle Parker , We are analyzing the root cause. We will provide an update tomorrow i.e. 20-Dec-2016.
            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 19/Dec/16 03:39 PM
            • Time Spent:
              0.5h
               

              Initial analysis.

            prasanna Prasanna Karlekar (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 14333 [ 14333 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Jyoti Agrawal [ jyoti.agrawal ]
            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 20/Dec/16 03:09 PM
            • Time Spent:
              0.75h
               

              Discussion on root cause and update.

            Hide
            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Michelle Parker,

            Following are the 3Cs:
            Concern:
            Payroll report shows the monthly premium doubled for all employees

            Cause:
            This is as per system behavior.
            Pay periods for this company are spanning across the months.
            For input date 12/15/2016, as per the pay periods in the system, report is executed for span 12/11/2016 - 1/9/2017. Cost calculation is done for the month of Dec 2016 as well as Jan 2017. Final output is sum up of both months. Hence the cost is getting doubled.

            Correction:
            No correction required.
            Also, please let us know, if this requirement can be fulfilled using Billing report or not.

            cc: Satya, Samir, Rakesh Roy, Jyoti Agrawal

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Michelle Parker , Following are the 3Cs: Concern: Payroll report shows the monthly premium doubled for all employees Cause: This is as per system behavior. Pay periods for this company are spanning across the months. For input date 12/15/2016, as per the pay periods in the system, report is executed for span 12/11/2016 - 1/9/2017. Cost calculation is done for the month of Dec 2016 as well as Jan 2017. Final output is sum up of both months. Hence the cost is getting doubled. Correction: No correction required. Also, please let us know, if this requirement can be fulfilled using Billing report or not. cc: Satya , Samir , Rakesh Roy , Jyoti Agrawal
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Jyoti Agrawal [ jyoti.agrawal ] Michelle Parker [ michelle.parker ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 0.5h [ 1800 ] 1.25h [ 4500 ]
            Worklog Id 14589 [ 14589 ]
            Hide
            Permalink
            michelle.parker Michelle Parker (Inactive) added a comment -

            For your review.

            Show
            michelle.parker Michelle Parker (Inactive) added a comment - For your review.
            michelle.parker Michelle Parker (Inactive) made changes -
            Assignee Michelle Parker [ michelle.parker ] Debbie Kulling [ dkulling ]
            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 20/Dec/16 04:18 PM
            • Time Spent:
              2h
               

              Analysis

            jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
            Time Spent 1.25h [ 4500 ] 3.25h [ 11700 ]
            Worklog Id 14611 [ 14611 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Defects [ 29164 ] WT_Support [ 31174 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Open [ 1 ] Resolved [ 5 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Link This issue relates to WT-12997 [ WT-12997 ]
            Transition Time In Source Status Execution Times
            Rakesh Roy (Inactive) made transition -
            Open Resolved
            		34d 18h 34m 1

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              prasanna Prasanna Karlekar (Inactive)
              Account Executive:
              Michelle Parker (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

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